Head of Customs Operations & Compliance

Private Advertiser; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Private Advertiser in Manila, Philippines is seeking an experienced Customs Brokerage Manager to oversee daily operations, ensure regulatory compliance, and optimize documentation flow across import/export activities.

The role leads a team of custom brokers, coordinates with authorities, freight forwarders, and clients, and drives SOPs, audits, and performance reporting to support management decisions.

Qualifications

• Minimum 5+ years of experience in custom brokerage operations or a similar role

Responsibilities

• Oversee daily custom brokerage operations, including documentation, clearance procedures, and regulatory compliance.
• Coordinate with customs authorities, port operators, and shipping lines to facilitate cargo clearance.
• Supervise a team of custom brokers and operations staff, ensuring SOPs and policies are followed.
• Monitor timely completion of customs documentation and declarations.
• Maintain comprehensive records for audit and regulatory purposes.
• Identify bottlenecks to optimise warehouse and distribution workflows.
• Liaise with clients to provide shipment updates and address queries.
• Develop and implement SOPs to enhance efficiency and quality.
• Stay updated on changes in customs regulations and tariffs to ensure compliance.
• Prepare regular performance reports and analytics for management decisions.

Skills

Leadership

Regulatory compliance

Documentation

Communication

Project management

Attention to detail

Team management

Problem solving

Education

Bachelor’s degree in Business Administration / Logistics

Tools

Customs management systems

Warehouse management software

Job description

Private Advertiser in Manila, Philippines is seeking an experienced Customs Brokerage Manager to oversee daily operations, ensure regulatory compliance, and optimize documentation flow across import/export activities.

The role leads a team of custom brokers, coordinates with authorities, freight forwarders, and clients, and drives SOPs, audits, and performance reporting to support management decisions.