Head of Credit and Collection

WHR Global Consulting; Muntinlupa; On-site; PHP 1,674,000 - 2,232,000; Full time

Job summary

A prominent consulting firm is seeking a Head of Credit and Collection in the Philippines. In this role, you will manage and optimize the collections process to ensure timely recovery of premiums while maintaining strong customer relationships. You will lead a team, develop strategic initiatives to enhance recovery rates, and ensure compliance with insurance regulations. The ideal candidate will have a background in finance, extensive experience in collections, and strong leadership skills.

Qualifications

• Minimum of 10 years of experience in collections or credit management.
• At least 3 years in a leadership role within the insurance industry.
• Deep knowledge of general insurance products, premium billing, and regulatory compliance.

Responsibilities

• Develop and implement a comprehensive collections strategy.
• Lead, mentor, and motivate the collections team.
• Oversee end-to-end processes, including premium recovery and dispute resolution.
• Monitor collections performance trends and implement innovative solutions.

Skills

Negotiation skills

Analytical problem-solving

Interpersonal communication

Strategic thinking

Education

Bachelor’s degree in finance or Business Administration

Master’s or certifications like CPA/CFA

Job description

The Head of Credit and Collection is responsible for managing and optimizing the collections process to ensure the timely recovery of premiums and outstanding payments. This role is critical in minimizing financial losses and improving cash flow while maintaining strong customer relationships and ensuring strict compliance with insurance regulatory requirements.

• Develop and implement a comprehensive collections strategy aligned with organizational financial goals.
• Lead, mentor, and motivate the collections team; establish clear KPIs and performance metrics.
• Foster a culture of accountability and continuous improvement within the function.
• Oversee end-to-end processes, including premium recovery, overdue account management, and dispute resolution.
• Monitor collections performance trends and implement innovative solutions to enhance recovery rates.
• Ensure full compliance with industry regulations, company policies, and legal requirements.
• Prepare data-driven reports on delinquency rates, recovery rates, and aging analysis for senior management.
• Balance recovery activities with a customer-centric approach to maintain positive policyholder relationships.
• Resolve escalated disputes professionally and collaborate with Sales/Customer Service teams to improve payment behaviors.
• Leverage collections software, analytics, and automation tools to streamline workflows.
• Continuously review processes to reduce delinquency rates and improve reporting capabilities.

Requirements

• Bachelor’s degree in finance, Business Administration, or a related field (Master’s or certifications like CPA/CFA are a plus).
• Minimum of 10 years of experience in collections or credit management.
• At least 3 years in a leadership role within the Insurance industry is required.
• Deep knowledge of general insurance products, premium billing, and regulatory compliance standards.
• Exceptional negotiation, analytical problem-solving, and interpersonal communication skills.
• Strategic thinker with a results-oriented focus and the ability to balance recovery goals with customer satisfaction.