Head of B2B Merchant Experience & Service Ops

Globe Telecom, Inc.; Manila; On-site; PHP 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible compensation and benefits package

Collaborative team environment

Job summary

Globe Telecom, Inc. is seeking an AVP for Merchant Experience & Service Operations to lead the development of resilient merchant operations. This role involves transforming the merchant journey from discovery to after-sales support.

The ideal candidate will have proven leadership in project management, strong stakeholder management skills, and experience in managing customer service operations in fast-paced environments. Globe Telecom offers competitive compensation and career growth opportunities.

Qualifications

• Proven expertise in leadership and strategic planning.
• Strong stakeholder management capability.
• Experience in multi-site and multi-vendor operations.

Responsibilities

• Lead merchant experience transformation.
• Define the operating model for service delivery.
• Ensure best in class merchant journey management.

Skills

Leadership

Project management

Stakeholder management

Process management

Customer service

Job description

Globe Telecom, Inc. is seeking an AVP for Merchant Experience & Service Operations to lead the development of resilient merchant operations. This role involves transforming the merchant journey from discovery to after-sales support.

The ideal candidate will have proven leadership in project management, strong stakeholder management skills, and experience in managing customer service operations in fast-paced environments. Globe Telecom offers competitive compensation and career growth opportunities.