Guest Services Server - Flexible Schedule & Paid Training

Muzha Group Inc.; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Free parking

Paid training

Promotion to permanent employee

Job summary

Muzha Group Inc. is hiring in-person servers for our Metro Manila restaurant. The role involves greeting guests, presenting menus, taking orders with the POS system, and delivering food and beverages in accordance with service standards.

You will handle payments, ensure guest satisfaction, maintain dining area cleanliness, and collaborate with kitchen and supervisors. A high school diploma or college level is preferred, with excellent communication and a positive, flexible attitude.

Qualifications

• High school graduate or college level preferred.
• Previous experience in food service or hospitality is an advantage but not required.
• Excellent communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Ability to work in a fast-paced environment.
• Flexible to work shifts, weekends, and holidays.
• Physically fit and able to stand for extended periods.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Escort guests to their tables when required.
• Present menus and explain menu items, promotions, and recommendations.
• Answer customer inquiries regarding food ingredients, preparation, and allergens.
• Ensure every guest receives exceptional customer service throughout their dining experience.
• Accurately take food and beverage orders using the Point-of-Sale (POS) system.
• Confirm orders with guests to minimize errors.
• Relay orders promptly to the kitchen and bar.
• Monitor order progress and ensure timely service.
• Serve food and beverages according to company service standards.
• Ensure food presentation meets quality expectations before serving.
• Check guest satisfaction during the meal and respond promptly to requests.
• Refill beverages and provide additional items as needed.
• Prepare and present guest bills accurately.
• Process cash, credit card, and digital payments.
• Issue official receipts.
• Balance cash transactions according to company procedures.
• Prepare tables before service.
• Clear and reset tables promptly after guests leave.
• Maintain cleanliness and organization of the dining area, service stations, and equipment.
• Ensure sufficient supplies such as napkins, utensils, condiments, and tableware are available.
• Follow all food safety, sanitation, and personal hygiene standards.
• Comply with company policies and local health regulations.
• Report any food quality or safety concerns immediately.
• Coordinate effectively with kitchen staff, cashiers, supervisors, and other team members.
• Assist coworkers during busy periods.
• Support restaurant operations to ensure smooth service.
• Assist in monitoring dining supplies and service materials.
• Report shortages or damaged equipment to the supervisor.
• Help replenish stocks as assigned.
• Complete assigned opening and closing checklists.
• Clean workstations and dining areas.
• Ensure all equipment is properly stored and secured.
• Attend company meetings and training sessions.
• Follow all company rules, policies, and standard operating procedures.
• Perform other duties assigned by the Restaurant Manager or Supervisor.

Skills

Excellent communication

Interpersonal skills

Customer-oriented

Fast-paced environment

Flexible to shifts

Physical stamina

Education

High school graduate or college level preferred

Job description

Muzha Group Inc. is hiring in-person servers for our Metro Manila restaurant. The role involves greeting guests, presenting menus, taking orders with the POS system, and delivering food and beverages in accordance with service standards.

You will handle payments, ensure guest satisfaction, maintain dining area cleanliness, and collaborate with kitchen and supervisors. A high school diploma or college level is preferred, with excellent communication and a positive, flexible attitude.