Guest Services Concierge

Mactan Seascapes Services Inc.; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Job summary

Crimson Resort & Spa Mactan is seeking a motivated Receptionist to welcome guests, manage seating, take orders, and coordinate with the kitchen to ensure exceptional dining experiences. The role involves maintaining service standards, attending product knowledge sessions, and contributing to guest satisfaction.

Under the supervision of the outlet restaurant in-charge, you will ensure punctuality, monitor sections, and engage in upselling to maximize revenue while upholding hotel procedures and

Qualifications

• Delivers courteous guest service and anticipates guest needs.
• Communicates clearly with guests and colleagues to ensure smooth operations.
• Arrives on time and adheres to shift schedules.
• Utilizes suggestive selling techniques to contribute to restaurant revenues.

Responsibilities

• Greet guests and seat them appropriately.
• Take orders, provide menu knowledge, and coordinate with kitchen staff.
• Ensure service standards and presentation meet hotel guidelines.
• Support opening/closing procedures for the shift and maintain clean work areas.
• Monitor sections assigned (restaurants, banquet, beverage) for smooth operation.
• Assist in inventory checks and resource conservation.

Skills

Guest service

Communication skills

Punctuality

Upselling

Education

High school diploma or equivalent

Tools

POS System

MS Office

Job description

Crimson Resort & Spa Mactan is seeking a motivated Receptionist to welcome guests, manage seating, take orders, and coordinate with the kitchen to ensure exceptional dining experiences. The role involves maintaining service standards, attending product knowledge sessions, and contributing to guest satisfaction.

Under the supervision of the outlet restaurant in-charge, you will ensure punctuality, monitor sections, and engage in upselling to maximize revenue while upholding hotel procedures and