Guest Experience Leader – Premium Dining

RVD Food Inc.; Parañaque; On-site; PHP 502,200 - 725,400; Full time

Job summary

A renowned food and beverage company is seeking a skilled Customer Experience Manager to elevate service standards and enhance guest experiences in their restaurants. The successful candidate will define Service Level Standards, conduct staff training, and manage guest feedback strategically. This position requires a minimum of 5-7 years in a CX role with a deep understanding of hospitality. Exceptional communication skills in English and Tagalog are essential, along with the flexibility to work during peak times.

Qualifications

• 5-7 years of experience as a CX Manager or in a similar role.
• Deep understanding of hospitality nuances and service standards.
• Ability to translate data into strategic action.

Responsibilities

• Define end-to-end Service Level Standards.
• Conduct training sessions for restaurant staff.
• Perform regular CX audits to ensure service quality.
• Analyze guest feedback and develop strategies for improvement.

Skills

Customer experience management

Service quality assurance

Training and coaching

Analytical skills

Communication skills

Flexibility

Job description

A renowned food and beverage company is seeking a skilled Customer Experience Manager to elevate service standards and enhance guest experiences in their restaurants. The successful candidate will define Service Level Standards, conduct staff training, and manage guest feedback strategically. This position requires a minimum of 5-7 years in a CX role with a deep understanding of hospitality. Exceptional communication skills in English and Tagalog are essential, along with the flexibility to work during peak times.