Guest Experience Lead, Front of House

The Bistro Group; Makati; Sur place; PHP 614 000 - 1 004 000; Plein temps

Résumé du poste

The Bistro Group is seeking a Front of House Manager in Makati, Philippines. You will oversee daily FOH operations to deliver exceptional hospitality, service excellence, and a consistently high standard of cleanliness and guest satisfaction.

Lead, coach, and motivate the FOH team, manage manpower deployment, training, and guest recovery. Collaborate with Back of House and management to drive sales, events, and a premium dining experience.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3-5 years of restaurant management experience.
• Strong leadership, communication, and guest service skills.
• Experience in premium/fine-dining or steakhouse concepts.

Responsabilités

• Oversee daily Front-of-House operations to ensure smooth service.
• Deliver exceptional guest experiences and service excellence.
• Lead, coach, and motivate the FOH team to meet service and operational goals.
• Manage manpower deployment, team performance, training, and development.
• Handle guest concerns and service recovery professionally and effectively.
• Monitor restaurant sales, labor, guest satisfaction, and performance.
• Coordinate with Back of House to maintain seamless operations.
• Support promotions and events to drive performance.
• Maintain professional appearance, cleanliness, and ambiance.

Connaissances

Leadership

Communication

Guest service

Team management

Formation

Bachelor’s degree in Hospitality Management or related field

Description du poste

The Bistro Group is seeking a Front of House Manager in Makati, Philippines. You will oversee daily FOH operations to deliver exceptional hospitality, service excellence, and a consistently high standard of cleanliness and guest satisfaction.

Lead, coach, and motivate the FOH team, manage manpower deployment, training, and guest recovery. Collaborate with Back of House and management to drive sales, events, and a premium dining experience.