Guest Experience Concierge

Mövenpick Hotels & Resorts; Banate; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Staff Accommodation

Staff Discount at Accor hotels world‑w

Accor Learning Programs

Global career opportunities

Descripción de la vacante

Mövenpick Resort Boracay, part of Mövenpick Hotels & Resorts, is seeking an entry-level Guest Services Associate to join our leisure-focused team on Boracay’s Punta Bunga Cove. You will handle check-ins/outs, guest communications, and help coordinate with housekeeping to ensure a seamless stay.

Training is available; English fluency required; Opera system knowledge preferred. The role offers free staff housing and access to Accor benefits, with opportunities to grow within the property and

Formación

• Entry level position; training experience in a luxury/resort is preferred.
• Preferably with knowledge in Opera system.
• Fluent in English.
• Completed Bachelor's degree preferably in hotel & restaurant management.

Responsabilidades

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution.
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail.
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary.
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms).
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements.
• Process various payment methods securely and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency.
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy.]
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Conocimientos

Fluent in English

Customer service

Educación

Bachelor's degree in hotel & restaurant management

Herramientas

Opera system

Descripción del empleo

Mövenpick Resort Boracay, part of Mövenpick Hotels & Resorts, is seeking an entry-level Guest Services Associate to join our leisure-focused team on Boracay’s Punta Bunga Cove. You will handle check-ins/outs, guest communications, and help coordinate with housekeeping to ensure a seamless stay.

Training is available; English fluency required; Opera system knowledge preferred. The role offers free staff housing and access to Accor benefits, with opportunities to grow within the property and