Group Account Manager

JLL; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JLL is seeking a Senior Account Manager in the Philippines to drive client satisfaction, strategic growth, and operational excellence across multiple client accounts. You will manage key client relationships, deliver strategic solutions, and lead on-site teams to ensure service excellence.

You will collaborate with property management, engineering, project management, and finance to shape account strategies, grow revenue, and ensure financial controls while maintaining compliance with local

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Facilities Management, or related field.
• 7-10 years' experience in account management, client relations, or facilities management.
• Proven ability to manage multiple client accounts and strong financial acumen.

Responsibilities

• Manage Key Client Relationships: primary contact for diverse client portfolio and ensure outstanding service.
• Deliver Strategic Solutions: shape account strategies and coordinate service delivery across teams.
• Grow the Business: identify opportunities to expand services and help meet revenue targets.
• Lead Teams: guide on-site teams and conduct site visits to maintain excellence.
• Ensure Financial & Risk Controls: oversee budgets, invoicing, cost-saving strategies, and compliance.

Skills

Account management

Relationship-building

Communication

Financial acumen

Excel

PowerPoint

Word

Education

Bachelor's degree in Business Administration, Real Estate, Facilities Management, or related field

Tools

CRM platforms

Facilities management systems

Job description

Drive client satisfaction, strategic growth, and operational excellence across multiple client accounts with JLL!

What You'll Do

• Manage Key Client Relationships: Serve as the primary point of contact for a diverse portfolio of client accounts, understanding their business objectives and ensuring outstanding service delivery.
• Deliver Strategic Solutions: Collaborate with clients to shape and execute account strategies aligned with their goals. Coordinate service delivery across property management, engineering, project management, and finance teams.
• Grow the Business: Identify and pursue opportunities to expand JLL services within existing accounts, create proposals, and help achieve annual revenue targets.
• Lead Teams: Guide and support on-site teams, ensuring high service standards across all accounts. Facilitate communication and conduct site visits to maintain operational excellence.
• Ensure Financial & Risk Controls: Oversee account budgets, monitor financial performance, manage invoicing, and implement cost-saving strategies. Ensure compliance with local regulations, JLL policies, and client requirements.

What You'll Need

• Education & Experience:
  • Bachelor's degree in Business Administration, Real Estate, Facilities Management, or related field.
  • 7-10 years' experience in account management, client relations, or facilities management.
• Skills & Knowledge:
  • Proven ability to manage multiple client accounts simultaneously.
  • Strong background in facilities management or property operations.
  • Excellent communication and relationship-building skills.
  • Strong financial acumen (budget management, P&L responsibility).
  • Proficient with Microsoft Office (Excel, PowerPoint, Word).
• Preferred:
  • Experience in Philippine commercial real estate or facilities management.
  • Understanding of Philippine building regulations and labor law.
  • Engineering background and/or project management training.
  • Familiarity with facilities management systems and CRM platforms.

Key Competencies

• Strategic thinking and strong client service orientation.
• Leadership and coordination of cross-functional teams.
• Organization, time management, and the ability to manage competing priorities.
• Problem-solving, negotiation, and influencing skills.
• Adaptability, resilience, and cultural sensitivity.

Working Conditions

• Office-based, with regular travel to client sites across Metro Manila and other locations in the Philippines.
• Occasional evening or weekend work to support client events or urgent needs.
• Travel requirements: 20-30%, depending on your account portfolio.