GOMO Product Owner

Globe Telecom, Inc.; Cebu City; On-site; PHP 1,200,000 - 1,700,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Product Owner to own the vision, roadmap, and delivery for Engagement & Ecosystem features.

You will craft customer-centric experiences by leveraging insights, data, and business priorities to build scalable digital solutions.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Experience translating customer insights into product requirements and backlogs.
• Strong collaboration skills with cross-functional teams and leadership presence.

Responsibilities

• Own end-to-end design of customer experiences across engagement and ecosystem journeys.
• Define and refine experiences based on customer insights, trends, and business goals.
• Define and own the product roadmap for Engagement & Ecosystem initiatives.

Skills

Product ownership

Roadmapping

User stories

Stakeholder management

Agile methodologies

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

Jira

Confluence

Aha!

Job description

Job Description

GOMO is looking for a Product Owner who will own the vision, roadmap, and delivery of GOMO's Engagement & Ecosystem features and products. You will design customer-centric experiences that drive engagement and loyalty by combining customer insights, behavioral data, and business priorities into scalable digital solutions.

DUTIES AND RESPONSIBILITIES

PRODUCT & EXPERIENCE STRATEGY

• Own the end-to-end design of customer experiences across key engagement and ecosystem journeys.
• Define and continuously refine experience based on customer insights, behavioral trends, business objectives, and market opportunities.
• Conduct product fit assessments to ensure new and existing features address customer needs and business goals.

PRODUCT ROADMAP

• Define and own the product roadmap for Engagement & Ecosystem initiatives aligned with GOMO's engagement strategy.
• Translate customer and business requirements into product requirements, user stories, and prioritized backlogs.
• Drive alignment on priorities, roadmap, dependencies, and delivery timelines and present roadmap updates and initiative performance to leadership.

CUSTOMER EXPERIENCE & ECOSYSTEM DEVELOPMENT

• Design and enhance digital experiences that increase customer engagement, loyalty, and advocacy beyond connectivity.
• Lead the development of strategic ecosystem and experience initiatives including:
• WanderJoy and partner experiences
• Customer Care
• Personalized engagement
• Rewards, loyalty, and engagement features
• Conduct regular product reviews and recommend enhancements based on data, insights, and evolving customer needs.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.