Global Transaction Monitoring & Customer Journey Architect

ING Hubs Türkiye; Manila; Presencial; PHP 3.185.000 - 5.732.000; Jornada completa

Descripción de la vacante

ING is seeking a Customer Journey Expert within Global Financial Crime & Fraud Prevention to translate customer and regulatory needs into practical solutions. You will bridge business and technology, shaping product priorities and improving customer journeys across a multidisciplinary squad.

Responsibilities include discovery, backlog translation, cross-country collaboration, and data-driven decision support, with a focus on compliance, security, and continuous improvement.

Formación

• Strong business analysis, process analysis, requirements engineering, or customer journey management experience.
• Analytical mindset with ability to solve complex problems in fast-changing environments.
• Experience with data structures, analysis, visualization, and insight generation.
• Experience in Agile or BusDevOps environments with engineers and product teams.
• Excellent stakeholder management and communication skills in English.
• Ability to navigate ambiguity, manage dependencies, and drive execution across multiple locations.

Responsabilidades

• Leading discovery and analysis of business processes, user journeys, pain points, controls, and data requirements.
• Translating strategy into epics, features, user stories, and backlog items.
• Collaborating with Product Leads, engineers, operations teams, compliance specialists, and stakeholders across countries.
• Using data to support decision-making and prioritization; ensure compliance and security requirements.

Conocimientos

Business analysis

Process analysis

Data visualization

Stakeholder management

English communication

Agile/BusDevOps

Educación

Bachelor’s degree or equivalent

Descripción del empleo

ING is seeking a Customer Journey Expert within Global Financial Crime & Fraud Prevention to translate customer and regulatory needs into practical solutions. You will bridge business and technology, shaping product priorities and improving customer journeys across a multidisciplinary squad.

Responsibilities include discovery, backlog translation, cross-country collaboration, and data-driven decision support, with a focus on compliance, security, and continuous improvement.