Global Remote Client Success Lead

Join; Philippines; Hybrid; PHP 1,398,000 - 1,747,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Global exposure

Job summary

Infra One seeks a Customer Success Specialist to join its global team, working remotely from the Philippines. You will ensure institutional clients receive exceptional support, drive onboarding, and manage accounts across time zones, collaborating with operations, technology, and investment teams.

Ideal candidates have 2–4 years in customer success, exceptional English communication, and strong CRM skills. This is a fully remote role with international exposure and room to grow within Infra One.

Qualifications

• 2–4 years in customer success or account management.
• Excellent English written and spoken.
• Experience with remote cross-timezone teams.
• Proficient with CRM tools and dashboards.
• Based in the Philippines and comfortable with global clients.

Responsibilities

• Manage onboarding, training, and long-term engagement.
• Serve as primary client contact (fund managers, allocators).
• Proactively monitor account health and address issues.
• Gather and share client feedback to improve products and service delivery.
• Maintain accurate client data and engagement metrics in CRM systems.
• Collaborate with cross-functional teams across time zones to drive high-quality outcomes.
• Consistently meet or exceed client retention and satisfaction KPIs.

Skills

CRM proficiency

English communication

Remote collaboration

Problem solving

Tools

HubSpot

Salesforce

Job description

Infra One seeks a Customer Success Specialist to join its global team, working remotely from the Philippines. You will ensure institutional clients receive exceptional support, drive onboarding, and manage accounts across time zones, collaborating with operations, technology, and investment teams.

Ideal candidates have 2–4 years in customer success, exceptional English communication, and strong CRM skills. This is a fully remote role with international exposure and room to grow within Infra One.