Global Project Maintenance Analyst

Willis Towers Watson; Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

Willis Towers Watson in Manila is seeking a Project Maintenance Analyst to support consultants by reviewing terms and conditions for standard contracts, setting up project codes in the ERP, and creating customers across regions. You will help ensure accurate billing and timely revenue recognition.

The role emphasizes billing, accounts receivable, and project accounting within a shared services setting. You will interact with cross-functional teams, maintain accuracy, meet SLAs, and protect data

Qualifications

• 2+ years experience in Billing or AR functions.
• Experience with Oracle ERP or similar platform.
• Strong data entry and numerical accuracy.
• Excellent verbal and written communication.
• Customer-service mindset and professional image.
• Ability to learn new processes quickly.

Responsibilities

• Review project setup requests for terms and approvals.
• Setup project codes and customer records in ERP.
• Process project changes and updates.
• Perform peer reviews for accuracy.
• Meet SLA objectives and improve processes.

Skills

Billing experience

Interpersonal skills

Attention to detail

Ability to work under pressure

Communication skills

Education

Associates degree in Accounting or Finance

Tools

Oracle ERP

MS Excel

MS Word

MS Access

PowerPoint

Job description

As a Project Maintenance Analyst, you will be responsible for supporting the consultants in the business in reviewing terms and conditions for standard contracts, setting up and updating of system project codes, and creation of customers. This covers North America, EMEA, LATAM and APAC regions. These functions are important to downstream processes in ensuring consultants charge their time accordingly so that clients are accurately billed and revenue is correctly recognized.

Performance Objectives

Excellence

• Review project setup requests for valid terms and conditions, signatures and approvals
• Setup indirect and special project code requests
• Process project changes and updates requested by the business.
• Perform peer reviews on all changes to ensure accuracy and completeness.
• Perform assigned lead roles and ad hoc tasks
• Generate and perform necessary corrections/actions on the following tasks on a weekly basis:
• oAgreements and Budgets Exception Report
• oConsolidation Exception Report
• oIntellectual Capital Task Validation Report
• oProject Classifications Violation Report
• oTask DFFs Different from Project Classifications
• oTransfer Price Schedule Exception Report
• oTerminated Key Member Report
• Successfully handle most non-routine issues, asking help from Reviewers as needed and elevate to Supervisor issues that cannot be resolved
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply Willis Towers Watson Contract to Cash processes, policies, procedures and internal control standards.

People

• Interface with other GFS teams to ensure compliance with cross-team responsibilities
• Make strong contributions to the productivity of the team.
• Work effectively within the team dynamic
• Recognize and communicate potential issues to Reviewers/Supervisor as appropriate; suggest viable solutions for improvement
• Support and attend all coaching/mentoring sessions with Reviewers and Supervisor

The Requirements

• 2+ years experience working in Billing
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Good data entry skills
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and Powerpoint
• Associates degree in Accounting, Finance or related field

WTW is an Equal Opportunity Employer