Global Payroll Support Advisor (SOX & US Payroll)

Jiffy Lube, M.C. LLC; Manila; Hybrid; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Flexible working hours

Remote work options

Paid parental leave

Diversity & inclusion

Training & development

Job summary

Shell Business Operations Manila is seeking a Payroll Support Advisor to execute business assurance activities and ensure SOX/FCM compliance across global and local processes. You will support local HR processes, maintain high-quality data in Shell People, and assist employees and managers while partnering with Americas Payroll Operations.

The role is full-time with set hours and potential overtime during peak periods, requiring strong English communication and experience in HR payroll services

Qualifications

• Relevant HR Payroll operations experience.
• Willing to work under a fixed-term contract arrangement.
• Strong English communication, both written and verbal.
• Experience in Shared Services or multinational environment is a plus.
• Proficient in MS Office and SAP.
• Experience in Payroll Accounting and tax laws.
• Able to handle confidential cases with good judgment.
• Operational excellence mindset with KPI monitoring.

Responsibilities

• Log inquiries in Salesforce, update tickets, ensure timely resolution.
• Manage work-in-progress cases and provide status updates.
• Own end-to-end case ownership and accountability.
• Coordinate handoffs to HR Operations teams for effective resolution.
• Maintain relationships with third-party providers.
• Ensure KPIs and SLAs are met.
• Escalate complex issues to Senior Payroll Analysts as needed.
• Liaise with HR Advice, employees, and managers to resolve inquiries.
• Ensure compliance with financial controls and data privacy.
• Contribute to HR Operations strategy and improvements.
• Demonstrate problem-solving and change management.
• Manage multiple priorities and competing demands.
• Promote innovation and Enterprise First behaviors.
• Share best practices and service improvements.
• Operate in a global, virtual environment with stakeholders.
• Conduct audits and escalate risks when appropriate.

Skills

English proficiency

Analytical skills

Time management

Stakeholder management

Problem solving

Education

Tools

Salesforce

SAP

MS Excel

MS Word

MS Outlook

MS Access

Job description

Shell Business Operations Manila is seeking a Payroll Support Advisor to execute business assurance activities and ensure SOX/FCM compliance across global and local processes. You will support local HR processes, maintain high-quality data in Shell People, and assist employees and managers while partnering with Americas Payroll Operations.

The role is full-time with set hours and potential overtime during peak periods, requiring strong English communication and experience in HR payroll services