Global Order Experience Specialist (Night Shift)

Hammerjack Pty Ltd; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Boehringer Ingelheim seeks an Order Management Specialist - Customer Care to deliver outstanding support across email, case management, and self-service platforms. You will link customers, sales teams, and internal stakeholders to resolve inquiries about orders, billing, and account management, ensuring timely, accurate documentation and a smooth customer experience.

The ideal candidate has 1+ year in order management, a related degree, and experience with SAP, Salesforce, CRM/ERP systems,

Qualifications

• Must have at least 1 year of experience in order management processes.
• Bachelor's degree in Business Administration, Supply Chain, Finance & Accounting, Logistics, or related field (students nearing completion may be considered).
• Experience with SAP (Sales Order Processing, Pricing, and Billing) is preferred.
• Familiarity with Salesforce, CRM/ERP systems, Genesys, and Microsoft Office.
• Strong customer service, analytical, problem-solving, and communication skills.
• Excellent English communication skills, written and verbal.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong stakeholder management and collaboration skills.
• Experience supporting global operations is preferred.
• Willing to work permanent night shifts supporting U.S. business operations.

Responsibilities

• Provide customer support through shared mailboxes, ticketing systems, and case management platforms.
• Manage inquiries related to orders, invoicing, deliveries, pricing, products, and marketing programs.
• Serve as the primary contact for sales order status updates and order-related concerns.
• Process sales orders creation, order corrections, returns, credit/debit memo requests, and order release activities.
• Investigate and resolve customer issues with timely follow-up and case resolution.
• Maintain accurate documentation of customer interactions and case records.
• Collaborate with Finance, Accounts Receivable, Order Management, and Logistics and Sales teams to ensure seamless service delivery.
• Support process improvements and continuous enhancement of the customer experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Stakeholder management

Education

Bachelor's degree in Business Administration, Supply Chain, Finance & Accounting, Logistics, or related field

Tools

SAP

Salesforce

CRM/ERP systems

Genesys

Microsoft Office

Job description

Boehringer Ingelheim seeks an Order Management Specialist - Customer Care to deliver outstanding support across email, case management, and self-service platforms. You will link customers, sales teams, and internal stakeholders to resolve inquiries about orders, billing, and account management, ensuring timely, accurate documentation and a smooth customer experience.

The ideal candidate has 1+ year in order management, a related degree, and experience with SAP, Salesforce, CRM/ERP systems,