Global Operations Leader, Customer & Programs

Remitly; Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Remitly seeks an Operations Manager in Manila to lead Remitly Business operations, ensuring SLA targets, quality, and productivity across global customer service and operations. You will drive continuous improvement, hire and develop teams, and manage performance to deliver scalable customer experiences.

Based in Manila, this role involves cross-functional collaboration with Product, Legal & Compliance, and CS New Initiatives to advance company goals and initiatives while fostering a high-morale

Responsibilities

• Program Owner and Inspirational Leader drives KPIs for areas of responsibility.
• Leads performance management, career development, learning and development, and engagement.
• Contributes to development of operational project and initiative roadmaps for performance and scalability.
• Identifies operational risks and works with internal and external partners to deliver results.
• Develops measures to drive operational excellence and reporting.

Job description

Remitly seeks an Operations Manager in Manila to lead Remitly Business operations, ensuring SLA targets, quality, and productivity across global customer service and operations. You will drive continuous improvement, hire and develop teams, and manage performance to deliver scalable customer experiences.

Based in Manila, this role involves cross-functional collaboration with Product, Legal & Compliance, and CS New Initiatives to advance company goals and initiatives while fostering a high-morale