Global Mobility Advisor- Operations

Manpower Outsourcing Services, Inc.; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking a Global Mobility Advisor-Operations in Metro Manila to support our global workforce with immigration and relocation services.

You will serve as the primary point of contact for immigration policy questions, manage end-to-end case processing for international transfers, and ensure service delivery through platform management and cross-functional collaboration across regions.

Qualifications

• Bachelor's degree or equivalent in immigration, HR, or related field desirable
• 3-5 years of experience in global mobility, immigration, and international HR operations
• Solid understanding of global immigration regulations and corporate mobility practices

Responsibilities

• Provide expert guidance on global immigration policies and country-specific visa/work permit applications
• Drive end-to-end case management for new hires and global transfers and immigration matters
• Manage immigration and mobility platform administration across multiple systems (e.g., Workday) and ensure data integrity
• Review and process invoices from relocation and immigration vendors; coordinate housing allowance payments
• Serve as primary point of contact for global transfer questions and provide immigration reporting to stakeholders
• Execute Tier 1 exception review and ensure regulatory compliance and audit readiness

Skills

Global mobility

Immigration policies

HR operations

Excel

Workday

Invoice processing

Data analysis

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

About This Role

Global Mobility Advisor- Operations, where you'll play a critical role in supporting our global workforce through comprehensive immigration and relocation services. This position offers the opportunity to work with diverse stakeholders across multiple regions while managing complex operational processes that enable seamless global talent movement.

You'll serve as a trusted first point of contact advisor for immigration policy questions, manage end-to-end case processing for global transfers and assignments, and ensure exceptional service delivery through technology platform management and stakeholder collaboration.

Key Responsibilities:

Immigration & Policy Operations

Provide expert guidance on global immigration policies, country specific visa and work permit applications, and permissible activities for new hires current employees. Handle emergency immigration support operations with urgency while ensuring compliance with local regulations and policies.

Case Management & Processing

Drive comprehensive end-to-end case management for new hire and global transfers and immigration matters. Generate assignment and transfer letters, coordinate contract requests from local markets, and manage the complete lifecycle from initiation through completion answering questions along the way Process extension requests and coordinate repatriation or localization decisions with business stakeholders.

Systems & Technology Management

Manage immigration and mobility platform administration including system access, security roles, and data integrity of both internal and external systems. Initiate and maintain accurate profiles across multiple systems including Workday, team .xls trackers, and external platforms to ensure seamless information flow and reporting accuracy. Support the integration of data and documentation onto WorkDay platform and ensuring system of record is current and accurate and govern the audit calendar ensuring governance steps are on track.

Financial & Vendor Coordination

Review and process invoices from tax providers, relocation management companies, and immigration vendors. Generate cost projections, coordinate housing allowance payments through payroll, and manage vendor relationships to optimize service delivery and cost efficiency.

Stakeholder Engagement & Reporting

Serve as primary point of contact for global transfer questions from employees and business stakeholders. Conduct proactive outreach to business units and HR teams regarding assignment timelines and decisions. Provide regular immigration reporting to stakeholders and collect feedback to continuously improve service delivery.

Exception Management & Compliance

Execute Tier 1 exception review and approval processes for global immigration matters. Document exceptions comprehensively for both global immigration and global mobility cases while ensuring audit readiness and regulatory compliance. In addition, track defects and opportunities in a central repository.

What We're Looking For

Essential Experience

• Bachelor's degree or equivalent experience in immigration, human resources, or related field desirable

• 3-5 years of experience in global mobility, immigration, and international HR operations

• Solid understanding of global immigration regulations and corporate mobility practices and the impact this has on employee experience

• Experience with HRIS systems, preferably Workday

• Proven track record with invoice processing

Technical & Analytical Skills

• Proficiency in mobility and immigration technology platforms

• Intermediate to Advanced Excel skills for data analysis and reporting

• Strong attention to detail with ability to manage multiple complex cases simultaneously

• Experience with policy interpretation and exception management processes

Communication & Relationship Building

• Excellent written and verbal communication skills with ability to explain complex immigration matters clearly

• Strong relationship-building capabilities with internal and external stakeholders

• Cultural sensitivity and ability to work effectively across different time zones and regions

• Customer service orientation with focus on employee experience