Global Logistics CX Lead - Transformation & Excellence

Damco Spain SL; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Damco Spain SL is looking for a Lead Logistics Customer Experience Manager in the Philippines to lead the Global GSC LLP Pillar and drive transformation and improvement across operations. This role includes managing customer experience and ensuring alignment with strategic goals.

The ideal candidate will have extensive experience in supply chain operations, strong leadership skills, and a results-driven mindset. Responsibilities also involve collaborating with multiple teams and fostering a culture of excellence.

Qualifications

• Extensive experience in Lead Logistics processes and related fields.
• Strong communication, influencing, and stakeholder management skills.
• Highly customer‑centric and results-driven.

Responsibilities

• Drive performance and accountability within team.
• Monitor performance and support team in achieving KPIs.
• Manage full customer experience across the LLP value chain.
• Collaborate with various GSC teams for seamless service.

Skills

Lead Logistics / 4PL / supply chain operations

Leading large cross‑functional teams

Global operations and process improvement

Stakeholder management

Cost optimization and performance management

Education

Bachelor’s degree in supply chain, logistics, business, or related field

Advanced degree or certifications (preferred)

Job description

Damco Spain SL is looking for a Lead Logistics Customer Experience Manager in the Philippines to lead the Global GSC LLP Pillar and drive transformation and improvement across operations. This role includes managing customer experience and ensuring alignment with strategic goals.

The ideal candidate will have extensive experience in supply chain operations, strong leadership skills, and a results-driven mindset. Responsibilities also involve collaborating with multiple teams and fostering a culture of excellence.