Global Head of Contracting Operations: Strategy Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 6,000,000 - 12,000,000; Full time

Job summary

WebBeds seeks a visionary Vice President, Global Head of Contracting Operations to lead supplier content and contracting lifecycle management globally. You will drive quality, efficiency and scalability, partnering with the COO and regional leaders to shape a global operating model and enable data-driven, AI-enhanced operations.

Strategic emphasis on governance, transformation and stakeholder alignment across sites, with accountability for budgets and performance against KPIs.

Qualifications

• Senior leadership experience in operations, large-scale back-office or contact centres in international organisations.
• Track record of leading transformation and change in operational/strategic settings.
• Ability to use data and analytics to improve outcomes and prioritise actions.
• Strong financial and analytical capability aligning people, technology and budgets.
• Influential leadership with stakeholder management across a global matrix.

Responsibilities

• Lead global Contracting Operations, managing teams for supplier content, contract loading, renewals and ongoing contracting support.
• Ensure instructions are completed accurately and in line with KPIs and service levels; act as escalation point for complex issues.
• Define organisation design, location strategy, governance and data capabilities to support WebBeds strategy.
• Set benchmarks, objectives and KPIs; monitor performance and drive improvements.
• Use data insight to identify root causes and translate findings into action plans.
• Champion process automation and the use of AI to improve quality and efficiency.
• Translate strategic priorities into actionable roadmaps and coordinate with regional teams.
• Build strong partnerships with Global Operations, Commercial regions and external partners.

Skills

Senior leadership

Transformation

Data analytics

Stakeholder management

Governance

Change management

Cross-functional

Financial planning

Cross-cultural

Communication (English)

Job description

WebBeds seeks a visionary Vice President, Global Head of Contracting Operations to lead supplier content and contracting lifecycle management globally. You will drive quality, efficiency and scalability, partnering with the COO and regional leaders to shape a global operating model and enable data-driven, AI-enhanced operations.

Strategic emphasis on governance, transformation and stakeholder alignment across sites, with accountability for budgets and performance against KPIs.