Global Emergency Call Center Agent - 24/7 Trials Support

TransPerfect; Philippines; Remote; PHP 268,000 - 469,000; Full time

Job summary

A leading language services provider is seeking Global Emergency Call Center Agents in the Philippines. You'll handle inbound and outbound calls, ensuring accurate documentation for clinical trials. Ideal candidates will have excellent communication skills, attention to detail, and the ability to work under pressure. This full-time role demands a high school diploma and offers the opportunity to support a global team in a structured environment.

Qualifications

• At least high school graduate or equivalent work experience in customer service, healthcare support, or BPO environment.
• Prior call center or clinical trial experience preferred but not required.
• Strong background in handling international clients an advantage.

Responsibilities

• Handle inbound calls from investigational site staff.
• Conduct outbound calls to validate and update EMC contact lists.
• Accurately document call details and escalate as necessary.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Ability to remain calm in emergency situations

Education

High school graduate or equivalent

Tools

MS Office

CRM/Call logging tools

Job description

A leading language services provider is seeking Global Emergency Call Center Agents in the Philippines. You'll handle inbound and outbound calls, ensuring accurate documentation for clinical trials. Ideal candidates will have excellent communication skills, attention to detail, and the ability to work under pressure. This full-time role demands a high school diploma and offers the opportunity to support a global team in a structured environment.