Global Digital Media Operations Lead — Night Shift, Hybrid

Institutional Shareholder Services Inc.

Manila

Hybrid

PHP 1,200,000 - 1,800,000

Full time

6 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid Work Arrangement

Job summary

Institutional Shareholder Services Inc. is seeking a Digital Media Operations Lead to support a global portfolio of brands. You will lead a team across Ad Operations, SEO and Social Media, driving campaigns, performance reporting, and optimization initiatives.

The role reports to the Head of Global Operations and emphasizes process excellence and cross-functional collaboration. The ideal candidate brings deep expertise in advertising technology, performance analytics, and a collaborative

Qualifications

5+ years in digital media, advertising operations, digital marketing, publishing, or related field.
Experience managing people or coordinating a team.
Strong understanding of digital advertising operations, campaign trafficking, and performance reporting.
Experience with advertising platforms, analytics tools, and reporting systems.
Familiarity with SEO, social media, audience development, and website analytics concepts.
Experience with Google Ad Manager, Google Analytics, Looker Studio, or similar platforms.
Strong organizational and project management skills with attention to detail.
Effective communication and problem-solving skills.
Ability to work collaboratively with teams across multiple regions and time zones.
Comfortable balancing hands-on execution with team leadership and operational oversight.

Responsibilities

Manage and support a global team of Ad Operations, SEO, and Social Media specialists.
Provide day-to-day guidance, coaching, and workload coordination to ensure projects and priorities remain on track.
Act as the primary operational manager for team members, helping remove roadblocks and elevate issues when additional support is needed.
Coordinate with functional and business leaders to ensure team members receive direction, training, and support.
Establish and maintain workflows, documentation, and operational best practices across the team.
Monitor team capacity and priorities to support efficient execution of digital media initiatives.
Foster collaboration and communication across team members working in different disciplines and regions.
Oversee the trafficking, monitoring, optimization, and reporting of digital advertising campaigns across the organization's websites, newsletters, and digital platforms.
Ensure advertising inventory is managed effectively and campaign delivery goals are achieved.
Support troubleshooting and resolution of campaign delivery, targeting, tracking, and reporting issues.
Partner with internal teams to ensure advertising commitments are fulfilled accurately and on schedule.
Maintain ad operations processes, documentation, and quality control standards.
Support the ongoing use and administration of advertising platforms, including Google Ad Manager and related technologies.
Manage regular reporting on advertising performance, audience engagement, website traffic, and other key digital metrics.
Ensure reporting is accurate, timely, and accessible for business stakeholders.
Monitor performance trends and identify opportunities for operational improvements.
Support the development and maintenance of dashboards, reporting tools, and performance tracking systems.
Assist with ad hoc reporting and analysis requests as needed.
Identify opportunities to improve efficiency, consistency, and scalability across digital media operations.
Support the implementation and adoption of new tools, workflows, and processes.
Maintain operational documentation, procedures, and training materials.
Assist with platform administration and coordination across advertising, analytics, content, and audience systems.
Promote best practices that improve team productivity, quality, and execution.