Global Digital Media & Performance Operations Lead

ISS-Corporate; Manila; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

ISS STOXX in Makati City seeks a Digital Media Operations Lead to drive global advertising operations, analytics, and process improvements across brands. You will lead a cross-regional team of Ad Operations, SEO, and Social Media specialists, ensuring campaigns run smoothly and performance reporting is delivered with insight.

The ideal candidate has 5+ years in digital media or related fields, strong leadership, and hands-on expertise with ad tech and analytics platforms, including Google Ad

Qualifications

• 5+ years of experience in digital media, advertising operations, digital marketing, publishing, or a related field.
• Previous experience managing people or coordinating the work of a team.
• Strong understanding of digital advertising operations, campaign trafficking, and performance reporting.
• Experience with advertising platforms, analytics tools, and reporting systems.
• Familiarity with SEO, social media, audience development, and website analytics concepts.
• Experience with Google Ad Manager, Google Analytics, Looker Studio, or similar platforms.

Responsibilities

• Manage and support a global team of Ad Operations, SEO, and Social Media specialists.
• Provide day-to-day guidance, coaching, and workload coordination to ensure projects and priorities remain on track.
• Act as the primary operational manager for team members, helping remove roadblocks and elevate issues when additional support is needed.
• Coordinate with functional and business leaders to ensure team members receive appropriate direction, training, and support.
• Establish and maintain workflows, documentation, and operational best practices across the team.
• Monitor team capacity and priorities to support efficient execution of digital media initiatives.
• Foster collaboration and communication across team members working in different disciplines and regions.
• Oversee the trafficking, monitoring, optimization, and reporting of digital advertising campaigns across the organization's websites, newsletters, and digital platforms.
• Ensure advertising inventory is managed effectively and campaign delivery goals are achieved.
• Support troubleshooting and resolution of campaign delivery, targeting, tracking, and reporting issues.
• Partner with internal teams to ensure advertising commitments are fulfilled accurately and on schedule.
• Maintain ad operations processes, documentation, and quality control standards.
• Support the ongoing use and administration of advertising platforms, including Google Ad Manager and related technologies.
• Manage regular reporting on advertising performance, audience engagement, website traffic, and other key digital metrics.
• Ensure reporting is accurate, timely, and accessible for business stakeholders.
• Monitor performance trends and identify opportunities for operational improvements.
• Support the development and maintenance of dashboards, reporting tools, and performance tracking systems.
• Assist with ad hoc reporting and analysis requests as needed.
• Identify opportunities to improve efficiency, consistency, and scalability across digital media operations.
• Support the implementation and adoption of new tools, workflows, and processes.
• Maintain operational documentation, procedures, and training materials.
• Assist with platform administration and coordination across advertising, analytics, content, and audience systems.
• Promote best practices that improve team productivity, quality, and execution.

Skills

Team leadership

Digital media operations

Advertising operations

Analytics reporting

Cross-functional collaboration

Tools

Google Ad Manager

Google Analytics

Looker Studio

Job description

ISS STOXX in Makati City seeks a Digital Media Operations Lead to drive global advertising operations, analytics, and process improvements across brands. You will lead a cross-regional team of Ad Operations, SEO, and Social Media specialists, ensuring campaigns run smoothly and performance reporting is delivered with insight.

The ideal candidate has 5+ years in digital media or related fields, strong leadership, and hands-on expertise with ad tech and analytics platforms, including Google Ad