Global Corporate Travel Advisor — Hybrid (Makati)

CW Government Travel; Philippinen; Hybrid; PHP 350.000 - 520.000; Vollzeit

Zusammenfassung

Amex GBT is seeking a travel professional to advise and arrange corporate travel for individuals and groups from Makati, Philippines. The role involves domestic and international bookings across air, rail, and hotel, using GDS systems, and communicating via phone, chat, email, and back-office tools.

You will act as a trusted advisor, offering proactive recommendations and upselling services while adhering to company travel policies.

Qualifikationen

• Minimum 3 years in travel industry, preferably corporate travel; knowledge of fares and ticketing rules.
• Native GDS expertise (Sabre, Amadeus)
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail and data privacy
• Strong understanding of the travel industry (business/leisure/airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Aufgaben

• Advise and arrange travel for corporate customers.
• Book domestic and international business travel across air, rail, road, and accommodations.
• Use GDSs Sabre, Amadeus, Apollo, and Galileo (training may be provided).
• Communicate with customers via phone, chat, email, and back-office systems.
• Act as trusted advisor by offering travel advice and upselling services within policy.
• Aim to meet account-specific goals like customer satisfaction and service metrics.
• Work in a 24/7 Traveler Care unit with hybrid schedule (3 days in-office, 2 days remote).

Kenntnisse

Communication skills

Attention to detail

Teamwork

Integrity

Tools

Sabre GDS

Amadeus GDS

Apollo GDS

Galileo GDS

Jobbeschreibung

Amex GBT is seeking a travel professional to advise and arrange corporate travel for individuals and groups from Makati, Philippines. The role involves domestic and international bookings across air, rail, and hotel, using GDS systems, and communicating via phone, chat, email, and back-office tools.

You will act as a trusted advisor, offering proactive recommendations and upselling services while adhering to company travel policies.