Global Contracting Ops VP — Transform, Scale & Automate

WebBeds; Manila; On-site; PHP 15,000,000 - 25,000,000; Full time

Job summary

WebBeds is seeking a Vice President, Global Head of Contracting Operations in Manila to lead supplier content, mapping, contract loading, renewals and ongoing contracting support across the globe.

You will shape a global-local operating model, build high-performing teams and use data, technology and automation to improve quality, efficiency and scalability while partnering with the COO and regional leaders.

Qualifications

• Experience leading large-scale back-office processing and/or contact centres within an international, complex organisation.
• Proven track record of leading transformation and change in both operational and strategic environments.
• Deep understanding of operations and business processes, including practical experience of digital tools that improve customer or supplier experience and automate manual work.
• Ability to use data and analytics to improve business outcomes and translate insight into clear priorities and action.
• Strong financial and analytical capability, with experience aligning people, technology and other resources to strategic and budget outcomes.
• Influential leadership and stakeholder management skills, with the ability to build alignment and deliver through a global matrix organisation.
• Experience establishing effective governance and using targeted executive escalation to advance complex global programmes in changing conditions.
• Sound judgement and structured problem-solving skills, with the ability to identify, assess and resolve risks that may affect global delivery or financial outcomes.
• Strong cross-cultural communication and relationship skills, with the maturity to work effectively across functions, geographies and organisational levels.
• A pragmatic and adaptable approach, with the ability to operate at a global strategic level while engaging closely with operational detail.
• A curious, inquisitive and resilient mindset, with a commitment to customer-centric change, continuous improvement and profitable growth.
• Excellent written and verbal communication skills in English.

Responsibilities

• Lead global Contracting Operations across supplier content, mapping, contract loading, renewals and contracting support for new and existing supplier agreements.
• Ensure supplier instructions are completed accurately, efficiently and in line with internal KPIs and service levels, acting as the senior escalation point for complex queries and risks.
• Coordinate existing capabilities and define the organisation design, location strategy, governance, technology and data capabilities required to support WebBeds strategy and supplier demand.
• Define benchmarks, objectives and KPIs across disciplines and sites, monitor performance and drive measurable improvements.
• Develop transversal analytical processes to identify root causes, repeat errors, losses and emerging trends, and translate findings into prioritized plans.
• Continuously improve workflows and develop the Contracting Operations approach to AI while balancing service quality, cost and competitive advantage.
• Translate priorities from Commercial, Finance, Technology, Talent & Culture and Global Operations into strategy and an executable roadmap.
• Build trusted relationships across Global Operations, Commercial regions, Contracting teams and external partners.
• Collaborate with Operations leaders to define annual budgets, monitor forecasts and ensure Contracting Operations contributes to targets, aligning resources.
• Promote a high-performance, employee-centred culture that encourages learning and inclusion, while mitigating risks.

Skills

Senior leadership

Operations management

Transformation experience

Data analytics

Stakeholder management

Governance

Cross-cultural communication

Strategic planning

Problem solving

Job description

WebBeds is seeking a Vice President, Global Head of Contracting Operations in Manila to lead supplier content, mapping, contract loading, renewals and ongoing contracting support across the globe.

You will shape a global-local operating model, build high-performing teams and use data, technology and automation to improve quality, efficiency and scalability while partnering with the COO and regional leaders.