Global Client Servicing Associate — Asset Management

JP Morgan Chase; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

JP Morgan Chase in Manila seeks a Client Account Associate to act as a designated servicing contact and deliver consistent, high-quality support across the client lifecycle. You will own bespoke client inquiries, coordinate with internal partners, and drive timely resolution of complex servicing issues for institutional clients operating across Asia time zones.

The role requires fluency in Cantonese, Mandarin, or Japanese, 6 years of institutional client servicing experience, and a degree in

Qualifications

• Proficiency in Cantonese, Mandarin and/or Japanese to support regional clients and stakeholders.
• 6 years of experience in institutional client servicing, client onboarding, asset servicing, or related roles within financial services.
• Demonstrated understanding of client servicing processes and operational workflows within financial institutions.
• Strong communication skills to explain financial and operational concepts clearly and professionally.
• Proven ability to build effective relationships with clients and internal stakeholders.
• Ability to work independently, manage multiple priorities, and operate in a fast-paced environment.
• Strong attention to detail, problem-solving capability, and follow-through.
• Excellent verbal and written communication skills in English.
• Strong risk and controls mindset with a focus on accurate execution and issue ownership.
• Bachelor's degree or higher in Finance, Business, Economics, or related field.

Responsibilities

• Serve as a designated servicing contact for bespoke client enquiries, coordinating responses across internal teams.
• Support client lifecycle activities, including onboarding, ongoing account maintenance, KYC activities, and offboarding.
• Coordinate reviews of client agreements and documentation to support accurate servicing and timely execution.
• Liaise with platform providers and transfer agents on account administration and operational matters.
• Coordinate responses to requests from clients, consultants, auditors, and other approved third parties.
• Support production and coordination of regulatory reports, client disclosures, and due diligence questionnaires.
• Conduct client review meetings, including post-onboarding reviews and ongoing service reviews.
• Investigate, resolve, and communicate client servicing issues and errors in line with controls.
• Identify and participate in process improvement and technology initiatives to enhance client servicing.

Skills

Cantonese

Mandarin

Japanese

English proficiency

Client servicing

Stakeholder communication

Education

Bachelor's degree in Finance/Business/Economics

Tools

Alteryx

Power BI

Python

Job description

JP Morgan Chase in Manila seeks a Client Account Associate to act as a designated servicing contact and deliver consistent, high-quality support across the client lifecycle. You will own bespoke client inquiries, coordinate with internal partners, and drive timely resolution of complex servicing issues for institutional clients operating across Asia time zones.

The role requires fluency in Cantonese, Mandarin, or Japanese, 6 years of institutional client servicing experience, and a degree in