German-Speaking Travel Concierge — Remote

CWT; Metro Manila; Remote; PHP 1,056,000 - 1,759,000; Full time

Job summary

Egencia (Amex GBT) is hiring a bilingual Specialized Travel Consultant/Customer Relation Specialist to join our Client Services team. You will manage escalations, coordinate with internal and external teams, and maintain professional, customer-focused engagement across channels.

This is a 100% remote, full-time role serving the European market with shift hours noted. Candidates should have recent travel industry experience (business travel preferred), fluent German and English, and a passion for

Qualifications

• Experience in travel industry, preferably business travel.
• Fluent written and spoken German and English.
• Passion for excellence in client service and proactive anticipation of needs.
• Outstanding interpersonal and relationship-building skills.
• Strong listening and problem-solving abilities with cross-team coordination.
• Integrity and handling traveler information with care.
• Teamwork and openness to feedback.

Responsibilities

• Proactively handle escalations and disputes for business travel clients with precision, empathy, and professionalism.
• Liaise with internal departments, external providers, investigation and resolution teams to coordinate resolution efforts and translate findings for customers.
• Serve as the primary point of contact for customers, ensuring consistent, professional engagement throughout the resolution process.
• Communicate effectively with customers via telephone, chat, e-mail, and back-office systems.
• Explain complex situations and deliver challenging news in a way that satisfies customers and maintains confidence in the business.
• Maintain high standards of communication accuracy within SLAs across phone and email interactions.
• Monitor cases and ensure timely follow-up with suppliers and internal teams; support Account Managers by resolving queries promptly.
• Monitor interactions to identify best practices and provide feedback on customer needs.

Skills

German language

English language

Customer service

Job description

Egencia (Amex GBT) is hiring a bilingual Specialized Travel Consultant/Customer Relation Specialist to join our Client Services team. You will manage escalations, coordinate with internal and external teams, and maintain professional, customer-focused engagement across channels.

This is a 100% remote, full-time role serving the European market with shift hours noted. Candidates should have recent travel industry experience (business travel preferred), fluent German and English, and a passion for