German-English Tech Support Specialist

Private Advertiser; Eastern Manila District; On-site; PHP 279,000 - 446,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative to provide accurate, first-contact resolutions via chat and email in German and English from Metro Manila. The role involves handling technical, billing, and order-related inquiries in a fast-paced startup-like environment.

You will troubleshoot hardware and software issues, explain complex concepts in simple terms, and uphold customer-first service while meeting SLAs and CSAT targets.

Qualifications

• 6–24 months of experience in a technical or customer support role.
• Solid understanding of consumer technology including hardware, software, apps, networking basics.
• Ability to explain technical concepts in simple, friendly language.
• Excellent written English communication skills (clear, warm, concise).
• Typing speed of at least 40 WPM with high accuracy.
• Experience handling billing, order inquiries, and account management.

Responsibilities

• Deliver best-in-class customer support via chat and/or email for technical, billing, and order-related concerns.
• Troubleshoot and resolve technical issues related to hardware, software, connectivity, and device performance in plain language.
• Support customers with billing inquiries, order tracking, returns, and replacements.
• Own the customer experience end-to-end—follow through on issues and escalate when necessary.
• Meet and aim to exceed SLAs, CSAT, and other KPIs.
• Collaborate with the team to contribute to knowledge bases, SOPs, and workflows.
• Surface recurring issues and feedback to help improve products and support.
• Adhere to security policies and report suspicious activities.

Skills

German language

English language

Customer support

Technical troubleshooting

Job description

Private Advertiser is seeking a Customer Service Representative to provide accurate, first-contact resolutions via chat and email in German and English from Metro Manila. The role involves handling technical, billing, and order-related inquiries in a fast-paced startup-like environment.

You will troubleshoot hardware and software issues, explain complex concepts in simple terms, and uphold customer-first service while meeting SLAs and CSAT targets.