Genesys Contact Center Engineer — Build & Optimize

Accenture in the Philippines; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Accenture in the Philippines is seeking a Custom Software Engineer for the Manila office. You will design, code, and enhance software components across systems, focusing on Genesys-integrated contact center solutions.

Work with cross-functional teams, apply agile practices, and stay current with evolving technologies to deliver scalable, high-performing software tailored to business needs.

Qualifications

• Minimum 2 years of experience in Genesys Contact Center Operation.
• Strong proficiency in Genesys Contact Center Operation.
• Experience designing and implementing software components in contact center environments.
• Familiarity with agile development practices and modern frameworks.
• Ability to troubleshoot complex technical issues related to contact center operations.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather and analyze requirements for custom software development.
• Ensure the quality and performance of software components through rigorous testing and debugging.
• Document software designs and processes to facilitate knowledge sharing and future maintenance.
• Stay updated with industry trends and emerging technologies to recommend improvements and innovations.

Skills

Genesys Contact Center Operation

Job description

Accenture in the Philippines is seeking a Custom Software Engineer for the Manila office. You will design, code, and enhance software components across systems, focusing on Genesys-integrated contact center solutions.

Work with cross-functional teams, apply agile practices, and stay current with evolving technologies to deliver scalable, high-performing software tailored to business needs.