General Manager - Custody & Compliance

GoMining; España; Hybrid; PHP 7,524,000 - 11,285,000; Full time

Benefits offered by this job

Professional growth: courses, confs, E

Remote or hybrid format with flexible,

Up to 20 vacation days + 8 holidays +

Structured performance reviews andTeam

Retreats in international locations

Job summary

GoMining is seeking a General Manager to own Custody & Compliance end-to-end, including strategy, roadmap, and budget. You will drive deposits/withdrawals, KYC/AML, fraud controls, and provider relationships while balancing risk with customer experience.

Lead the engineering team, define metrics, and ensure scalable operations across international teams. This role emphasizes business outcomes, performance, and continuous improvement.

Qualifications

• Strong hands-on experience in crypto custody, payments, KYC/AML, or related financial infrastructure.
• Experience owning custody and compliance processes in a crypto exchange, wallet, broker, crypto bank, BaaS, custody platform, or similar environment.
• Practical experience with platforms such as Fireblocks, Copper, BitGo, Uphold, or similar.
• Strong understanding of KYC, AML, Travel Rule, transaction monitoring, and fraud prevention.
• Experience building operational compliance processes at scale.
• Experience working directly with external providers and negotiating commercial terms.
• Strong product and commercial mindset.
• Ability to understand how compliance decisions affect conversion, revenue, and customer experience.
• Strong analytical skills and comfort making decisions based on data.
• Technical literacy and ability to work directly with engineers.
• Experience managing teams and owning delivery.
• Experience in crypto or fintech is highly preferred.

Responsibilities

• Own Custody & Compliance end-to-end, including strategy, roadmap, priorities, budget, and business results.
• Define and track the key metrics for deposits, withdrawals, KYC, fraud, and customer activation.
• Improve the speed and conversion of customer onboarding and money movement.
• Balance risk prevention with customer experience and commercial impact.
• Build financial and operational models and make decisions based on measurable business outcomes.
• Work directly with C-level stakeholders on strategy and priorities.
• Own custody infrastructure and relationships with custody providers.
• Own deposit and withdrawal flows across the GoMining ecosystem.
• Improve transaction processing speed, reliability, and success rates.
• Identify bottlenecks and continuously improve the customer experience around money movement.
• Manage incidents and critical issues related to customer funds.
• Own the operational implementation of KYC, AML, and Travel Rule requirements.
• Build scalable compliance operations, including case management, decision SLAs, escalation processes, and operational workflows.
• Ensure compliance controls are effective without unnecessarily reducing conversion.
• Continuously analyze false positives and missed fraud cases.
• Work closely with Legal and Risk while maintaining ownership of the customer and business outcome.
• Develop fraud prevention guardrails across deposits, withdrawals, and customer verification.
• Monitor fraud losses and false-positive rates.
• Build data-driven approaches to identifying suspicious activity.
• Ensure risk controls scale together with transaction volume.
• Own relationships with custody, KYC, AML, and infrastructure providers.
• Negotiate commercial and operational terms.
• Reduce dependency on individual providers where appropriate.
• Drive integrations together with engineering teams.
• Hold providers accountable for agreed service levels.
• Lead a dedicated engineering team and work directly with the Tech Lead.
• Own priorities, backlog, releases, and delivery.
• Set clear goals and measurable outcomes for the team.
• Hire, develop, and make performance decisions when required.
• Use AI and automation to keep the team lean and increase execution speed.

Skills

Crypto custody

KYC/AML

Payments infrastructure

Data-driven decisions

Leadership

Vendor management

Cross-functional collaboration

Tools

Fireblocks

Copper

BitGo

Uphold

Job description

At GoMining, a General Manager is the end-to-end owner of a business direction, responsible for its strategy, P&L, product, team, and overall results. A GM combines business, product, and operational ownership — setting priorities, managing unit economics, driving execution, and making decisions based on data. The goal is to run the direction as a business and take full responsibility for its growth, profitability, and performance.

We are looking for a General Manager to own Custody & Compliance at GoMining — the business line responsible for how customers move funds into and out of our ecosystem safely, quickly, and reliably.

This is not a traditional compliance role. You will own the entire direction as a business and product — from custody infrastructure and KYC/AML to deposits, withdrawals, Travel Rule, fraud controls, provider relationships, and customer experience.

Your goal is to build a system where compliance protects the company without becoming an unnecessary barrier for legitimate customers.

You will own the strategy, economics, product roadmap, delivery, key metrics, and engineering team behind the direction.

Responsibilities

Business & Product Ownership

• Own Custody & Compliance end-to-end, including strategy, roadmap, priorities, budget, and business results
• Define and track the key metrics for deposits, withdrawals, KYC, fraud, and customer activation
• Improve the speed and conversion of customer onboarding and money movement
• Balance risk prevention with customer experience and commercial impact
• Build financial and operational models and make decisions based on measurable business outcomes
• Work directly with C-level stakeholders on strategy and priorities

Custody & Money Movement

• Own custody infrastructure and relationships with custody providers
• Own deposit and withdrawal flows across the GoMining ecosystem
• Improve transaction processing speed, reliability, and success rates
• Identify bottlenecks and continuously improve the customer experience around money movement
• Manage incidents and critical issues related to customer funds

KYC, AML & Travel Rule

• Own the operational implementation of KYC, AML, and Travel Rule requirements
• Build scalable compliance operations, including case management, decision SLAs, escalation processes, and operational workflows
• Ensure compliance controls are effective without unnecessarily reducing conversion
• Continuously analyze false positives and missed fraud cases
• Work closely with Legal and Risk while maintaining ownership of the customer and business outcome

Fraud & Risk

• Develop fraud prevention guardrails across deposits, withdrawals, and customer verification
• Monitor fraud losses and false-positive rates
• Build data-driven approaches to identifying suspicious activity
• Ensure risk controls scale together with transaction volume

Providers & Partnerships

• Own relationships with custody, KYC, AML, and infrastructure providers
• Negotiate commercial and operational terms
• Reduce dependency on individual providers where appropriate
• Drive integrations together with engineering teams
• Hold providers accountable for agreed service levels

Team & Delivery

• Lead a dedicated engineering team and work directly with the Tech Lead
• Own priorities, backlog, releases, and delivery
• Set clear goals and measurable outcomes for the team
• Hire, develop, and make performance decisions when required
• Use AI and automation to keep the team lean and increase execution speed

Requirements

• Strong hands-on experience in crypto custody, payments, KYC/AML, or related financial infrastructure
• Experience owning custody and compliance processes in a crypto exchange, wallet, broker, crypto bank, BaaS, custody platform, or similar environment
• Practical experience with platforms such as Fireblocks, Copper, BitGo, Uphold, or similar
• Strong understanding of KYC, AML, Travel Rule, transaction monitoring, and fraud prevention
• Experience building operational compliance processes at scale
• Experience working directly with external providers and negotiating commercial terms
• Strong product and commercial mindset
• Ability to understand how compliance decisions affect conversion, revenue, and customer experience
• Strong analytical skills and comfort making decisions based on data
• Technical literacy and ability to work directly with engineers
• Experience managing teams and owning delivery
• Experience in crypto or fintech is highly preferred

Benefits

• Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
• Work-life fit: remote or hybrid format with flexible hours across international teams.
• Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
• Recognition programs: structured performance reviews and team awards.
• Team culture: retreats in international locations (for example, company apartments in Cyprus)