General Manager

Sophia's Garden Resort; Metro Manila; On-site; PHP 725,000 - 949,000; Full time

Benefits offered by this job

On-site private housing

Duty meals

Milestone bonuses

Full relocation assistance

Job summary

Sophia’s Garden Resort in Coron, Palawan, is seeking a hands-on General Manager to lead pre-opening readiness and oversee daily resort operations. This role requires a commercially astute leader who can build teams, deploy systems, and drive guest experiences from day one.

You will manage multi-department operations, implement cloud PMS and POS platforms, recruit staff, and partner with ownership on budgets, P&L, and performance incentives. Relocation on-site.

Qualifications

• At least 5 years of hotel or resort operations experience, including 2 years in property management or equivalent leadership.
• Pre-opening experience or proven tenure running remote/island properties preferred.
• Excellent written and spoken English and Filipino communication.
• Willingness to relocate and reside full-time on-site in Coron, Palawan.

Responsibilities

• Formulate and execute the master pre-opening plan, budgets, readiness checklists, and SOPs across Rooms, F&B, BOH, Housekeeping, and Security.
• Oversee cloud PMS, POS, channel managers, and guest messaging platforms deployment.
• Manage handover inspections, punch-lists, OS&E/FF&E setups, and initial stock procurement.
• Run end-to-end service trials and operations before welcoming guests.
• Lead recruitment, onboarding, and training for a lean multi-department team.
• Structure schedules, performance reviews, and coverage to ensure smooth operations.

Skills

Resort operations

Team leadership

English & Filipino

Systems literacy

Budgeting

Relocation on-site

Tools

Cloud PMS

POS systems

Channel managers

Job description

Job Title:General Manager – Resort Operations & Pre-Opening

Full Relocation + On-Site Private Housing + Duty Meals + Milestone Bonuses

Location:Coron, Palawan, Philippines (On-site / Relocation)

Employment Type:Full-time, Permanent

Compensation:₱65,000 – ₱85,000 gross per month + On-site Housing, Duty Meals, HMO & Performance Bonuses

Sophia’s Garden Resort is an intimate 22-room boutique property set along the coast of Coron, Palawan. We are currently redeveloping the resort to deliver an elevated, character-rich hospitality experience anchored by our open-air restaurant and bar, private deep-water pier, gym, and lush tropical grounds.

We are seeking a hands-on, commercially astuteGeneral Managerto partner directly with ownership during pre-opening. This is an active, working leadership role suited for a hospitality professional who thrives outside a corporate office—building teams, deploying operating systems, and driving high-touch daily guest experiences from day one.

Key Responsibilities

Pre-Opening Readiness & Systems Deployment:

• Formulate and execute the master pre-opening plan, operational budgets, readiness checklists, and departmental SOPs across Rooms, FOH, BOH, Housekeeping, and Security.
• Oversee the operational configuration and rollout of cloud-based PMS, POS, channel managers, and guest messaging platforms.
• Manage property handover inspections, punch-list resolutions, OS&E/FF&E setups, and initial stock procurement.
• Run end-to-end service trials and simulated operations prior to welcoming commercial arrivals.

Team Leadership & Local Recruitment:

• Lead recruitment, onboarding, and continuous training for a lean, multi-departmental team.
• Structure department schedules, attendance policies, performance reviews, and cross-functional task coverage to ensure seamless operations across managers’ rest days.
• Cultivate an accountable, service-driven workplace culture that mentors and elevates provincial talent.

Resort Operations & Guest Experience:

• Direct daily resort touchpoints across guest suites, dining room, gym, grounds, and private pier operations.
• Personally handle escalated guest situations with swift service recovery.
• Coordinate on-site guest transport, boat logistics, dive partner pickups, and third-party wellness or tour services.
• Uphold pristine standards of property maintenance, landscaping care, and operational presentation.
• Collaborate with the Resort Accountant and ownership to set and manage operational budgets, cash-flow projections, and purchasing authority limits.
• Actively optimize ADR, occupancy, RevPAR, and F&B covers across digital channels, OTAs, and local corporate/agency accounts.
• Implement preventive maintenance schedules for mechanical systems (backup generators, reverse osmosis systems, marine fleet).
• Serve as the primary liaison for municipal business licenses, health clearances, and local government compliance.
• Submit concise weekly operational updates and comprehensive monthly P&L/performance reports to ownership.

Candidate Profile & Qualifications

• Experience:At least 5 years of hotel or resort operations experience, including a minimum of 2 years in property management, operations management, or equivalent departmental leadership.
• Operational Scope:Proven background managing multi-department operations (Rooms, F&B, Facilities) in a boutique, independent, or mid-scale resort setting.
• Pre-Opening & Remote Acumen:Prior pre-opening launch experience or proven tenure running properties in remote/island logistics environments is strongly preferred.
• Systems Literacy:Comfortable deploying and managing modern hospitality tech stacks (cloud PMS, channel managers, POS systems, spreadsheets).
• Communication:Exceptional written and verbal communication skills in both English and Filipino.
• Working Style:Highly visible, decisive, and adaptable; comfortable balancing guest-facing warmth with disciplined cost management.
• Relocation:Willingness to relocate and reside full-time on-site in Busuanga, Palawan.
• Base Salary:₱65,000 – ₱85,000 gross/month, commensurate with qualifications and track record.
• Statutory & Mandatory Pay:Contractually guaranteed 13th-month pay plus all mandatory employer contributions.
• Performance Incentives:Annual performance bonus (target 1 month, up to 2 months' pay based on KPIs) + ₱40,000 Opening Milestone Bonus (paid across readiness and initial 90-day operational markers).
• Accommodations & Meals:Private, fully furnished on-site air‑conditioned quarters (inclusive of utilities and high-speed Wi‑Fi) plus three staff meals daily.
• Paid Leave:20 days paid annual leave (15 vacation days / 5 sick days).
• Travel & Relocation:Up to ₱20,000 approved relocation expense reimbursement + 2 fully reimbursed domestic return flights annually (up to ₱12,000/trip, eligible after 6 months).
• Allowances & Support:₱1,500 monthly communications allowance (or company SIM/phone) + ₱10,000 annual continuing development budget.