GBS Process Improvement and Analytics Lead

Copeland; Quezon City; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible time off

Parental leave

Job summary

Copeland is seeking a GBS Process Improvement & Analytics Lead to design and sustain a standardized CI and performance management capability across the Global Business Services Source to Pay organization.

You will own the improvement methodology, cadence, and analytics while partnering with GPOs and Enablement teams to drive efficiency, quality, and customer experience through Lean, automation, and AI‑enabled analytics.

Qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• 8+ years of experience in Procurement, Source‑to‑Pay, process improvement, analytics.
• Experience in GBS, Shared Services, or large‑scale operations.
• Proven success leading enterprise or multi‑function improvement portfolios.
• Strong knowledge of Lean, Six Sigma, and performance management.
• Experience building and using operational analytics and KPIs.
• Fluency in English (spoken and written).

Responsibilities

• Design, deploy, and sustain CI capabilities across GBS S2P.
• Lead Lean Daily Management and analytics frameworks.
• Define and own the GBS Procurement CI strategy and standards.
• Coach and develop CI capability across GBS Procurement.
• Identify opportunities for automation and digital enablement.
• Drive year‑over‑year improvements in efficiency and quality.
• Partner with functional leads to translate data into insights.

Skills

Lean principles

Six Sigma

Analytics

Power BI

Tableau

S2P/Procurement

Communication

Problem solving

Education

Bachelor's degree

Tools

Oracle

Procurement systems

MS Office

Job description

Hybrid

Quezon City, Manila, Philippines

Full time

JR115299

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Role and Responsibilities

The GBS Process Improvement & Analytics Lead is responsible for designing, deploying, and sustaining a standardized continuous improvement (CI) and performance management capability across the Global Business Services (GBS) Source to Pay (S2P) organization. This role serves as the horizontal engine for transformation, enabling the GBS Source to Pay (S2P) function to improve efficiency, quality, and customer experience through Lean Daily Management, analytics, process redesign, and automation enablement. The role owns the improvement methodology, performance cadence, and analytics framework, while partnering closely with GBS Functional Leads, Global Process Owners (GPOs), and Enablement teams. The ideal candidate will bring strong business acumen in process improvement, analytics, and Lean principles, with the ability to design, deploy, and sustain data‑driven performance management and continuous improvement to ensure processes are efficient, scalable, and aligned with enterprise objectives.

Accountabilities

Global Process Development & Lean Daily Management Leadership

• Define and own the GBS Procurement CI strategy, approach, and standards including use of Copeland systems to support

• Develop CI capability across GBS Procurement through coaching, training, and playbooks

• Establish a repeatable improvement lifecycle (identify, prioritize, execute, sustain)
• Govern a GBS Procurement wide improvement portfolio, ensuring alignment to enterprise priorities and value cases
• Provide thought leadership on Lean, Six Sigma, Kaizen, and agile improvement practices
• Design and deploy Lean Daily Management (LDM) routines across GBS Procurement teams
• Establish standard tiered performance reviews, visual management, and problem‑solving routines
• Enable leaders to manage performance through data, root‑cause analysis, and structured escalation

• Identify opportunities for simplification, automation, and digital enablement
• Define and deploy future‑state process improvement solutions, including AI‑enabled analytics, Lean Daily Management routines, and automation opportunities, to systematically identify, prioritize, and deliver sustainable efficiency, quality, and value improvements across GBS
• Ensure improvements are sustained through standard work and management routines
• Support and lead GBS Procurement analytics and insights as required, including operational/performance metrics (KPI) definition and performance dashboards

Process Improvement, Analytics, and Transformation

• Drive year‑over‑year improvements in efficiency, cost to serve, cycle time, and quality
• Partner with functional leads to translate operational data into actionable insights
• Enable data‑driven decision‑making across service delivery, productivity, quality, and customer experience
• Support benefits tracking and value realization reporting tied to business cases
• Lead cross‑functional process redesign initiatives (end‑to‑end where applicable)
• Support transition from as‑is to standardized future‑state processes
• Ensure alignment with global process standards and control requirements

Strategic Partnership & Cross Functional Alignment

• Partner with Change and Enablement teams to drive adoption and sustainment
• Actively engage across GBS Procurement locations; regular on‑site presence expected
• Promote a culture of improvement, transparency and collaboration among site leads and business liaisons across geographies
• Collaborate with functional leadership on strategic initiatives/alignment, investment needs, etc.
• Work with countries’ business leaders to review any requests to deviate from the standard process, and identify opportunities to maximize alignment

Qualifications and Experience

Essential:

• Bachelor's degree in finance, Accounting, Business Administration, or a related field
• 8+ years of experience in Procurement, Source‑to‑Pay, process improvement, operational excellence, and analytics
• Prior experience in GBS, Shared Services, or large‑scale operations
• Demonstrated success leading enterprise or multi‑function improvement portfolios
• Strong working knowledge of Lean, Six Sigma, and performance management
• Experience building and using operational analytics and KPIs
• Proven ability to influence senior stakeholders and drive change
• Strong understanding of S2P controls, compliance, and financial integration
• Demonstrated success driving transformation, standardization, and automation

• Proven track record of driving process improvements and implementing best practices in a global environment
• Excellent analytical, problem‑solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams, stakeholders and regions.
• Passion for sustainability and commitment to aligning processes with organizational sustainability goals
• Highly proficient with Microsoft Office Suite
• Familiarity with Oracle and procurement systems
• Experience with analytics, reporting, and visualization platforms (Power BI, Tableau, etc.)
• Skilled in gathering, understanding, and implementing processes
• Ability to organize, analyze, and derive insights from large unstructured data sets
• Ability to analyze performance metrics and data to support decision‑making and strategic planning
• Fluency in English both spoken and written, is required

Preferred:

• Master’s degree in a relevant field,
• Lean/Six Sigma certification preferred
• Updated to be consistent with years of experience requirements for "lead" roles within Copeland's salary structure

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end‑to‑end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.