Gaming Product Specialist

SYSGEN RPO; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

SYSGEN RPO is seeking a Gaming Product Specialist to support development, improvement, and performance of digital gaming products. You will conduct product and market research, monitor trends, evaluate performance, and identify opportunities to enhance customer experience and competitiveness.

You will coordinate with gaming providers and technology partners, monitor new releases, and assist with onboarding, testing, and placement of games on the platform.

Qualifications

• Bachelor’s degree in Business, Marketing, IT, Data Analytics, Management, or a related field.

Responsibilities

• Monitor market trends and competitor offerings to identify opportunities for onboarding or enhancement.
• Coordinate with gaming providers and internal teams on releases, promotions, and configurations.
• Support onboarding, testing, configuration, integration, and launch of games on the platform.
• Analyze product performance and user engagement to inform portfolio decisions and optimizations.
• Ensure compliance with applicable regulations and company policies; maintain accurate records.

Job description

The Gaming Product Specialist is responsible for supporting the development, improvement, and performance of the company’s digital gaming products. The role conducts product and market research, monitors gaming trends and competitor offerings, evaluates product performance, and identifies opportunities to enhance customer experience and product competitiveness.

The role also coordinates with gaming providers and technology partners across various gaming products, monitors new game releases, identifies market-leading, emerging, and high-performing games, and supports the onboarding, testing, configuration, and placement of games on the company’s platform.

Duties and Responsibilities

1. Product Research and Portfolio Management

• Monitor new and upcoming digital gaming products from developers, providers, and vendors, particularly market-leading, emerging, and high-performing products.
• Research market trends, competitors, and player preferences to evaluate product opportunities.
• Recommend products for onboarding, enhancement, replacement, or removal.
• Maintain a diverse product portfolio and identify opportunities to increase product visibility, discovery, and engagement across the company’s full range of offerings, encouraging users to explore different product categories and titles.

2. Provider, Vendor, and Cross-Department Coordination

• Coordinate with developers, providers, vendors, and relevant internal departments on product releases, updates, requirements, and commercial opportunities.
• Monitor and evaluate discounts, promotions, launch offers, and special releases for potential implementation on the platform.
• Coordinate across departments to facilitate approved product promotions, initiatives, and opportunities.

3. Product Onboarding and Implementation

• Coordinate with relevant departments and external partners on product onboarding, testing, configuration, integration, and launch.
• Monitor product availability, updates, and implementation requirements.
• Facilitate resolution of product-related issues during onboarding and implementation.

4. Product Performance and Optimization

• Monitor product performance, engagement, player behavior, and feedback using available data and KPIs.
• Identify opportunities to improve product visibility, discovery, and user engagement and maximize utilization of the overall product portfolio.
• Prepare product comparisons, reports, and recommendations to support portfolio decisions.

5. Compliance and Documentation

• Ensure product-related activities comply with applicable regulations, industry standards, and company policies.
• Maintain accurate records of products, providers, releases, promotions, configurations, and product updates.
• Perform other related duties and product initiatives as assigned.

Qualifications and Educational Requirements

• Bachelor’s degree in Business, Marketing, IT, Data Analytics, Management, or a related field.
• 3-5 years of relevant experience in Product Management, Product Specialist, Project Management, QA, Business Analysis, Market Research, Operations, or related roles.
• Experience in iGaming, online casino, sportsbook, gaming technology, fintech, or digital products is highly preferred.
• Experience coordinating with gaming providers, technology partners, or external vendors is an advantage.
• Experience in product development, testing, launch support, or product lifecycle management is an advantage.

Preferred Skills

• Strong analytical, research, and problem-solving skills.
• Good understanding of casino games, iGaming products, and gaming industry trends.
• Strong coordination, communication, and follow-up skills.
• Ability to analyze product performance, customer feedback, and market information.
• Proficiency in Microsoft Excel, PowerPoint, and Google Sheets.
• Familiarity with Jira, Confluence, Power BI, Tableau, or similar tools is an advantage.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, commercially aware, and customer-focused.
• Ability to translate product and market insights into actionable recommendations.

Competencies and Skills

• Strong analytical and critical thinking skills.
• High attention to detail.
• Curiosity and passion for digital product innovation.
• Ability to synthesize large amounts of information into actionable insights.
• Strong presentation and storytelling skills.
• Project management and prioritization.
• Commercial awareness and customer-centric thinking.