Gaming IT Support Specialist - 24/7 Operations

NUSTAR Resort; Cebu City; On-site; PHP 300,000 - 600,000; Full time

Job summary

NUSTAR Resort in Cebu City is seeking a probationary IT support specialist for Gaming Applications. You will provide day-to-day technical support to casino floor operations and gaming business units, and offer 2nd-level support for peripherals such as printers and kiosks.

You will monitor gaming servers, troubleshoot issues, and implement corrective actions to ensure high availability. The role requires hands-on application support, familiarity with Linux/Windows Server and SQL administration,

Qualifications

• Knowledge of Linux, Windows Server, and SQL administration.
• Hands-on experience with application support and troubleshooting.
• Familiarity with casino gaming systems (preferred but not required).
• Good analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced environment with flexible duty schedules across different shifts to support 24/7 operations.

Responsibilities

• Provide day-to-day technical support to casino floor operations and gaming business units.
• Provide 2nd-level support for gaming peripherals such as printers, kiosks, and related hardware.
• Maintain and monitor gaming servers and applications ensuring optimal performance.
• Troubleshoot and resolve gaming application issues, escalating to vendors or higher-level support when necessary.
• Analyze reported issues, determine root causes, and implement corrective actions.
• Assist in testing, validating, and deploying vendor-released patches or enhancements.
• Collaborate with IT teams to support cross-functional operations and resolve issues, identify improvements, enhance system reliability, and support continuous operational excellence.
• Support compliance and audit requirements by ensuring systems and processes follow regulatory standards.
• Report recurring or critical issues to the Senior or IT Manager – Gaming and recommend solution and improvements.

Skills

Linux

Windows Server

SQL administration

Application support

Troubleshooting

Casino systems familiarity

Analytical skills

Communication skills

24/7 availability

Job description

NUSTAR Resort in Cebu City is seeking a probationary IT support specialist for Gaming Applications. You will provide day-to-day technical support to casino floor operations and gaming business units, and offer 2nd-level support for peripherals such as printers and kiosks.

You will monitor gaming servers, troubleshoot issues, and implement corrective actions to ensure high availability. The role requires hands-on application support, familiarity with Linux/Windows Server and SQL administration,