Gaming Customer Support Agent — Compliance & Help

Relia Sourcing; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Relia Sourcing is seeking a Customer Support Agent to be the first point of contact for players, handling inquiries, onboarding, and compliance with sweepstakes rules. You will support account setup, address login and verification issues, and explain game mechanics and promotions.

The role requires excellent English communication, empathy, and accuracy in a fast-paced environment; remote work experience is preferred and CRM proficiency is expected.

Qualifications

• 1+ year of customer service experience in online support, gaming, fintech, or e-commerce.
• Excellent written communication skills in English; additional languages a plus.
• Strong problem-solving skills and attention to detail.
• Comfort with digital platforms, CRM tools, and live chat software.
• Ability to stay calm and professional in high-volume or high-pressure situations.

Responsibilities

• Respond promptly and professionally to player inquiries via live chat, email, and ticketing systems.
• Assist players with account setup, verification (KYC), login issues, and password resets.
• Explain sweepstakes mechanics, promotions, virtual currencies, and redemption processes clearly.
• Troubleshoot basic technical issues related to gameplay, loading errors, or account access.
• Escalate unresolved technical issues to internal teams with detailed documentation.
• Report bugs, recurring issues, and player feedback to management.
• Ensure interactions comply with sweepstakes laws, internal policies, and responsible gaming guidelines.
• Verify player eligibility and adhere to age, location, and identity requirements.
• Maintain high customer satisfaction scores and meet response time SLAs.
• Log all interactions in CRM and ticketing systems; stay updated on product changes.

Skills

Customer-first mindset

Clear friendly communication

Multitasking

Adaptability

Discretion & data confidentiality

Tools

CRM tools

Live chat software

Job description

Relia Sourcing is seeking a Customer Support Agent to be the first point of contact for players, handling inquiries, onboarding, and compliance with sweepstakes rules. You will support account setup, address login and verification issues, and explain game mechanics and promotions.

The role requires excellent English communication, empathy, and accuracy in a fast-paced environment; remote work experience is preferred and CRM proficiency is expected.