Functional Solutions Lead - Dynamics 365 & CX

Atos; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Atos in the Philippines seeks a senior functional consultant to lead solution design, validate requirements, and shape configuration approaches that align with business goals. You will coordinate functional specialists and ensure capabilities meet defined scope, leveraging Dynamics 365 Sales/Service and related platforms.

Expertise in Customer Insights, Customer Voice, Power Automate, Copilot Studio, Sitecore and OrderCloud will drive fit-gap analyses and process alignment.

Responsibilities

• Lead functional solution design, requirement validation, configuration approach and business alignment.
• Coordinate functional specialists and ensure solution capabilities meet agreed business processes and scope.
• Functional knowledge of Dynamics 365 Sales/Service, Customer Insights, Customer Voice, Power Automate, Copilot Studio, Sitecore and OrderCloud.
• Functional solution design, configuration approach, fit-gap analysis, requirement validation and business process alignment.
• Business engagement, facilitation, leadership, decision support and clear functional communication.

Job description

Atos in the Philippines seeks a senior functional consultant to lead solution design, validate requirements, and shape configuration approaches that align with business goals. You will coordinate functional specialists and ensure capabilities meet defined scope, leveraging Dynamics 365 Sales/Service and related platforms.

Expertise in Customer Insights, Customer Voice, Power Automate, Copilot Studio, Sitecore and OrderCloud will drive fit-gap analyses and process alignment.