Fulfillment Specialist

Lightspeed Commerce; Manila; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

HMO for you and your 2 dependents (Max

15 Vacation leaves

10 Sick leaves

Government Mandated Benefits

Food Allowance 1000PHP per month

Work from Home Allowance 1000PHP per月

Job summary

Lightspeed Commerce in Manila is seeking a Fulfillment Specialist to coordinate hardware orders, shipments, and returns, ensuring customers receive equipment accurately and on time. Reporting to the Fulfillment Manager, you will work with Sales, Support, Compliance, and Customer Success, plus external suppliers and logistics partners to deliver a seamless hardware experience.

The role emphasizes attention to detail, strong time management, and proactive problem-solving in a technical

Qualifications

• Experience in an operational, administrative, fulfillment, or similar role.
• Strong time management, organization, and multitasking skills.
• Curious and resourceful approach with problem-solving mindset.
• Excellent attention to detail and proactive, solutions-focused approach.
• Comfortable in technical environments and learning new systems; CRM experience a plus.
• Previous fulfillment or logistics experience is highly regarded.
• Strong written and verbal English communication skills.

Responsibilities

• Manage hardware orders and fulfillment activities, ensuring customers receive their equipment accurately and on time.
• Coordinate with internal teams, distributors, suppliers, and courier partners to facilitate shipments and delivery-related issues.
• Oversee hardware returns, warranty claims, and replacement processes, guiding customers through the RMA process.
• Monitor and manage requests across multiple systems and channels (Zendesk, Salesforce, NetSuite, Slack).
• Provide timely updates to internal stakeholders and customers regarding orders and inquiries.
• Contribute to operational projects and other fulfillment initiatives to support success and customer experience.

Skills

Operational experience

Time management

Multitasking

Attention to detail

CRM experience

Fulfillment or logistics experience

English communication

Tools

Zendesk

Salesforce

NetSuite

Slack

Job description

Job Description:

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Fulfillment Specialist to join our team in Manila.

You will help ensure our customers receive their POS and payment hardware quickly and efficiently, enabling them to get up and running on Lightspeed with minimal delay. Reporting to the Fulfillment Manager, you'll coordinate hardware orders, shipments, returns, and warranty replacements while managing stock allocations and prioritizing urgent requests. Working closely with teams across Sales, Support, Compliance, and Customer Success, as well as external suppliers and logistics partners, you'll play a key role in delivering a seamless hardware experience and maintaining high levels of customer satisfaction.

What You’ll Be Doing

• Manage hardware orders and fulfillment activities, ensuring customers receive their equipment accurately and on time.
• Coordinate with internal teams, distributors, suppliers, and courier partners to facilitate shipments, stock allocations, urgent requests, and delivery-related issues.
• Oversee hardware returns, warranty claims, and replacement processes, ensuring appropriate troubleshooting is completed and customers are guided through the RMA process.
• Monitor and manage requests across multiple systems and communication channels, including Zendesk, Salesforce, NetSuite, Slack, and Lightspeed's hardware ordering platforms.
• Provide timely updates and support to internal stakeholders and customers regarding orders, shipments, returns, and hardware-related inquiries.
• Contribute to operational projects and other fulfillment initiatives that support the ongoing success of the team and customer experience.

What You Need To Bring

• Previous experience in an operational, administrative, fulfillment, or similar role.
• Strong time management, organization, and multitasking skills, with the ability to manage competing priorities effectively.
• A curious and resourceful approach, with the confidence to ask questions, investigate issues, and find the information needed to get things done.
• Excellent attention to detail and a proactive, solutions-focused approach to problem-solving.
• Comfortable working in technical environments and learning new systems, with CRM experience considered an advantage.
• Previous fulfillment or logistics experience is highly regarded.
• Strong written and verbal English communication skills, with the ability to work effectively with customers, internal teams, and external partners.

Be a changemaker

You’ll Enjoy

• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team large enough for growth but lean enough to make a real impact;
• Exposure to modern and proven technology;
• Ability to work and grow in a truly flexible environment;
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one:
  • HMO for you and your 2 dependents (Maxicare)
  • 15 Vacation leaves
  • 10 Sick leaves
  • Government Mandated Benefits
  • Food Allowance 1000PHP per month
  • Work from Home Allowance 1000PHP per month
  • Health and wellness benefit 7500PHP per year
  • Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!

We know that people are more than what’s on their CV.

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.