Front Desk Associate

KMC Solutions; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO + free dependent

Access to KMC pantry (MadMax Coffee, W

Lemon water

Waffle

Ice Cream

Diverse learning & growth

Cloud HR platform Sprout

Above standard leaves

Job summary

KMC Solutions is seeking a Front Desk Associate to manage front desk operations with professionalism and efficiency in Cebu City. You will greet visitors, answer calls, and support tenants and clients while coordinating mail and admin tasks.

The role involves assisting with events, IT basics, vendor coordination, and maintaining office standards. A related degree and 1–2 years' experience are preferred, with strong MS Office skills and hospitality experience valued.

Qualifications

• Bachelor degree in business administration or related field.
• 1–2 years of Front Office or Admin Assistant experience.
• Proficiency in MS Word, Excel, PowerPoint and Office 365.
• Hospitality or customer service background is a plus.
• Ability to interact with local staff and foreign clients.

Responsibilities

• Manage front desk operations with professionalism and efficiency.
• Answer calls, greet visitors, and coordinate tenant inquiries.
• Handle mail, distribute documents, and file communications.
• Support client requests such as photocopying, printing, and scanning.
• Process gate passes and work permits; assist with errands.
• Maintain cleanliness of concessionaire areas and office spaces.
• Assist with meetings, reservations, and basic IT trouble shooting.
• Coordinate with vendors for client requests under 20K.

Skills

Customer service

MS Office

Education

Bachelor of Science in Business Administration

BS HRM

BS Tourism

Tools

MS Office

Job description

Make your next big career move by applying as KMC Solutions' next FRONT DESK ASSOCIATE!

The Front Desk Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Front Desk Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.

• Making sound decision-making and flexibility to ensure team dynamics and productive

• Competitive salary and benefits

• HMO + free dependent

• Access to KMC's exclusive pantry (MadMax Coffee, Lemon water, Waffle, Ice Cream)

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

The main responsibilities of a FRONT DESK ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:

• Answering and dispersing calls and inquiries

• Welcoming and/or receiving applicants, visitors, and clients of the Company

• Responding and/or addressing tenant concerns and walk-in inquiries

• Handling daily incoming and outgoing mails

• Receiving, distributing, and filing incoming letters, billings, invoices, document,s and/or other communications

• Managing the front office on a daily basis

• Assisting with client requests like photocopying, printing, and scanning documents

• Gatepass / work permit processing

• Preparing and accomplishing errand form

• Monitoring the cleanliness in the concessionaire area

• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace

• Conference room reservations

• Reporting and coordinating any workplace issues and ensuring job completion

• Providing administrative support to members

• Providing unmatched customer experience

• Building strong relationships with members

• Enforcing company policies, procedures, safety, health regulations and standards

GENERAL ADMIN

• Attending ticket requests within SLA

• Assisting office walk tours with prospective clients and marketing events

• Offering and serving refreshments to the Client

• Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI

• Coordinating with vendors for any Client request below 20K

• Facilitating weekly/monthly/quarterly treats

• Following operational processes and procedures

• Enforcing house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintaining Office Show-readiness, cleanliness, and maintenance

• Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs

• Coordinating with Customer Success Lead for any facilities/Building issues

• Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses

• With at least 1-2 years of work experience as Front Office Staff or Admin Assistant

• Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, Office 365)

• Hospitality or Customer service background is a plus

• Capable of dealing with local staff and foreign clients

It will also be favorable if you are knowledgeable in:

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality

• Superb verbal and written communication skills

• Has high attention to detail, a fast learner

• Excellent interpersonal skills

• Extraordinary multitasking skills

• Good time management skills

• Capable of working under minimal supervision

• Ability to present well to high level clients – local and foreign

• Ability to deliver services with the highest standards

• Willing to work on a shifting schedule

• Willing to be assigned to other KMC sites