Freshservice Support Specialist — Onsite Cubao, 8x5

Questronix Corporation; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Questronix Corporation is seeking an IT helpdesk professional to provide Freshservice administration and technical support onsite in Cubao. You will manage incidents, configure workflows, SLAs, and automation, integrate with Jira/Slack, and ensure system uptime.

The role requires a Bachelor's in IT, 1–2 years in technical support, strong communication, and the ability to work 8x5 with OT. Onsite Cubao location; opportunity to optimize IT service delivery and user enablement.

Qualifications

• Bachelor's degree in Information Technology.
• 1–2 years of experience as a Technical Support.
• Experience with FreshService platform.

Responsibilities

• Incident management and issue resolution for Freshservice.
• Configuration and administration support (workflows, SLA policies, templates).
• Integration & API support with third-party tools (e.g., Jira, Slack, MS Teams, AD).
• System maintenance, backups, CMDB, asset management, and change planning.
• Reporting, analytics, and dashboard creation; SLA compliance monitoring.
• User and agent onboarding, training, and knowledge base upkeep.

Skills

Communication

Technical support

Education

Bachelor's degree in Information Technology

Tools

Freshservice

Job description

Questronix Corporation is seeking an IT helpdesk professional to provide Freshservice administration and technical support onsite in Cubao. You will manage incidents, configure workflows, SLAs, and automation, integrate with Jira/Slack, and ensure system uptime.

The role requires a Bachelor's in IT, 1–2 years in technical support, strong communication, and the ability to work 8x5 with OT. Onsite Cubao location; opportunity to optimize IT service delivery and user enablement.