Freshservice Expert | Onsite Tech Support (Cubao)

Questronix Corporation 2; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Questronix Corporation 2 is seeking a technically skilled IT support specialist to provide Freshservice-based assistance. The role focuses on incident management, configuration, integrations, and proactive system maintenance from Cubao, Manila.

You will help optimize workflows, manage tickets, and guide end-users across IT teams. Applicants should have a IT degree and 1–2 years of experience in technical support, with proven Freshservice experience.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 1–2 years of technical support experience.
• Strong ability to communicate complex technical information clearly to both technical and non-technical stakeholders.
• Schedule: 8x5 Support (OT if needed).
• Onsite work only (Cubao).

Responsibilities

• Provide timely technical assistance for Freshservice-related issues and maintain system uptime.
• Troubleshoot platform issues, diagnose performance problems, and escalate to Freshworks when required.
• Configure and administer workflows, automation rules, SLAs, ticket forms, and user roles.
• Integrate Freshservice with third-party tools (e.g., Jira, Slack, MS Teams) and support data import/export.
• Maintain documentation, runbooks, and monthly performance/usage reports.
• Onboard and train new users and agents on Freshservice features.

Skills

Communication

Education

Bachelor's degree in Information Technology

Tools

FreshService

Job description

Questronix Corporation 2 is seeking a technically skilled IT support specialist to provide Freshservice-based assistance. The role focuses on incident management, configuration, integrations, and proactive system maintenance from Cubao, Manila.

You will help optimize workflows, manage tickets, and guide end-users across IT teams. Applicants should have a IT degree and 1–2 years of experience in technical support, with proven Freshservice experience.