Fraud Operations Specialist – Banking & Compliance

GoTyme; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Job summary

GoTyme, a joint venture between the Gokongwei Group and Tyme, is seeking a Fraud Associate in Metro Manila to execute core fraud case management, customer service, and compliance activities. You will handle assigned fraud cases, resolve routine complaints, and ensure AFASA and BSP compliance while maintaining professional communication with customers and internal stakeholders.

The role emphasizes operational execution, documentation, and zero tolerance for errors, with opportunities to escalate

Qualifications

• Bachelor's degree in any related field; non-technical graduates acceptable with strong aptitude.
• 3–5 years in fraud management within banking or financial services.
• Experience with case management and monitoring tools.
• Knowledge of fraud typologies (ATO, payment fraud, ML, KYC/AML).
• BSP compliance and AFASA familiarity.

Responsibilities

• Handle assigned fraud cases and complaints within SLA (95% compliance target).
• Process daily queue volume to meet productivity targets; execute blocks, holds, and lifting actions.
• Complete STR/BSP regulatory submissions within deadlines; maintain audit trails.
• Maintain case quality standards and comply with investigation protocols; escalate complex cases to Sr. Specialist or Lead.

Skills

Fraud management

MS Office

SQL

KYC/AML

Attention to detail

Education

Bachelor's Degree in any related field

Tools

MS Office Tools

SQL

Job description

GoTyme, a joint venture between the Gokongwei Group and Tyme, is seeking a Fraud Associate in Metro Manila to execute core fraud case management, customer service, and compliance activities. You will handle assigned fraud cases, resolve routine complaints, and ensure AFASA and BSP compliance while maintaining professional communication with customers and internal stakeholders.

The role emphasizes operational execution, documentation, and zero tolerance for errors, with opportunities to escalate