Forward Deployed Engineer, AI Staff

MSPbots.ai; Philippines; Hybrid; PHP 420.000 - 720.000; Vollzeit

Zusammenfassung

MSPbots.ai is seeking a hands-on MSP operations professional who can extract real processes from chaos and ship AI-powered agents quickly.

You will run discovery sessions, translate messy workflows into specs, and build the agent on our deepagents-based harness, integrating with client data and ensuring security. Must be able to present to clients and work 8 AM–5 PM CST.

Qualifikationen

• 2+ years in MSP operations or 1+ year at MSPbots in a delivery role.
• Must read ticket flows and identify where the pain is.
• Able to translate a messy process into a concrete spec.
• Experience automating scripts or workflows.
• Comfortable presenting to clients on camera.
• Willing to work 8 AM–5 PM CST.

Aufgaben

• Run discovery sessions to identify 1–3 processes worth automating.
• Turn a messy, undocumented process into a real spec.
• Build the agent on our deepagents-based harness — tools, subagents, memory, human-in-the-loop approvals.
• Wire it into the client’s real data, safely, with tenant isolation intact.
• Run shadow-review until the client trusts it, then ship the runbook and train their team.

Kenntnisse

MSP operations

Code-literate

Ambiguity tolerance

Automation scripting

Client-facing

CST hours availability

Tools

Python

SQL

Jobbeschreibung

Most MSPs know their processes are a mess. They can't write a usable SOP, don't know which of their workflows would actually make a good AI agent, and won't self-serve their way to one.

That's where you come in.

You'll sit inside the client's operation, extract the real process from the chaos, and ship a working agent on our stack — in days, not months.

What you'll actually do:

• Run discovery sessions to find the 1–3 processes worth automating (and say no to the rest)
• Turn a messy, undocumented process into a real spec
• Build the agent on our deepagents-based harness — tools, subagents, memory, human-in-the-loop approvals
• Wire it into the client's real data, safely, with tenant isolation intact
• Run shadow-review until the client trusts it, then ship the runbook and train their team

Who we're looking for:

• 2+ years in MSP operations (or 1+ year at MSPbots in a client‑facing/delivery seat) — you can read a ticket flow or collections process and know where the pain is
• Code‑literate — you don't need to write Python from scratch, but you need to catch when AI-generated code or SQL is wrong even though it runs
• Comfortable with ambiguity — you can turn "our dispatch is a mess" into a spec without being handed a perfect ticket
• You've automated something yourself before, even informally — a script, a workflow rule, a bot
• Confident on camera with a skeptical client, including when the answer is "this isn't ready to automate"
• Willing to working between 8 AM - 5 PM CST