Fortinet SD-WAN Engineer — Global NOC & Incident Lead

RecruitGo Careers

Quezon City

On-site

PHP 1,674,000 - 2,567,000

Full time

7 days ago

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Job summary

RecruitGo Careers in Manila is seeking a Fortinet SD-WAN Engineer to support a large-scale rollout for global enterprise clients. You will own end-to-end technical delivery, including incident resolution, network uptime, and performance monitoring across Fortinet SD-WAN environments.

The role requires strong Fortinet expertise (FortiGate, FortiManager, FortiAnalyzer, SASE) and Cisco routing knowledge; ITIL-aligned operations and proactive communication with stakeholders are essential.

Qualifications

Fortinet NSE7 or FCSS SD-WAN certification or equivalent experience.
Cisco CCNA with CCNP preferred.
Security+ certification beneficial.
ITIL Foundation knowledge.

Responsibilities

Delivery of Fortinet SDWAN solution to 300+ branch offices across US
Ongoing incident ownership and resolution on Fortinet SDWAN and Cisco Route/Switch solutions across multiple clients
Root cause analysis and preventative recommendations
Escalation management and vendor coordination
Stakeholder communication and progress updates
ITIL-aligned operational practices
Provide regular updates on resolution progress to stakeholders and customers
Join troubleshooting calls during escalations and major incidents
Conduct thorough root cause analysis and recommend preventative fixes
Review and perform in-life change requests (MACD) following ITIL standards
Coordinate with vendors and third parties for complex escalations