FinCrime Analyst (KYC)

Revolut; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Revolut in the Philippines is seeking a Financial Crime Analyst to manage enhanced due diligence, verify identities and documents, and analyze complex cases to keep the platform compliant and safe.

This role may involve night and weekend shifts, with full compensation, and demands English fluency, strong investigation skills, and the ability to collaborate with international compliance teams.

Join a fast-growing, diverse fintech environment where accuracy, security, and customer trust come first.

Qualifications

• Fluency in English (C1+ level) required.
• Strong communication and interpersonal skills.
• 1+ year of experience in customer support or service.
• Solid investigative abilities and attention to detail.
• Willingness to work night/weekend shifts.
• Ability to collaborate with multiple compliance teams in a fast-paced, international environment.

Responsibilities

• Conduct deep-dive reviews of KYC documents using complex data points to verify profile validity.
• Evaluate international identity and residency documents for authenticity and service eligibility.
• Identify fraudulent patterns and suspicious documentation during onboarding.
• Ensure AML/CTF compliance across backoffice processes and global standards.
• Collaborate with global teams to resolve onboarding bottlenecks and maintain a smooth customer journey.

Skills

Fluency in English

Excellent communication skills

Customer support experience

Investigation skills

Ability to work shifts

Collaborative in global teams

Great numeracy and IT skills

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.

We're looking for a Financial Crime Analyst to manage our enhanced due diligence processes. You'll meticulously verify identities and documents and analyse complex financial crime cases to keep our platform compliant and safe from financial crime.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

What You’ll Be Doing

• Conducting deep-dive reviews of KYC documents through complex data points, ensuring every customer profile is valid and complete
• Evaluating international identity and residency documents, using country-specific knowledge to confirm authenticity and service eligibility
• Identifying fraudulent patterns and suspicious documentation
• Upholding strict AML and CTF regulations, ensuring all backoffice processes meet global legal standards and company commitments
• Collaborating with global teams to resolve onboarding bottlenecks and fix systemic disruptions behind the scenes to maintain a smooth customer journey

What You’ll Need

• Fluency in English (C1+ level)
• Excellent communication skills
• 1+ years of experience in customer support
• Good investigation skills
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to collaborate with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills

Nice to have

• Experience in a high-volume, metrics-driven customer support role (e.g., meeting daily/weekly targets for response time and resolution)
• Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.