Financial Markets Client Control Senior Specialist

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ING Hubs Türkiye is seeking a Financial Markets Client Control Senior Specialist to join the global FMCC team. You will maintain contact with Front Office desks via email and MS Teams, coordinate onboarding and offboarding, and ensure regulatory compliance across KYC, MiFID, EMIR, SFTR and related rules for clients and counterparties.

You will collaborate with global locations and back-office teams to resolve issues, drive improvements, and support FM and GT activities in a dynamic environment.

Qualifications

• Fluent in English (verbal and written) with ability to work in an international environment.
• Strong client communication and presentation skills.
• Experience with financial regulations (MiFID, EMIR, SFTR, Dodd-Frank) is a plus.
• Proactive, collaborative, data-driven decision making.

Responsibilities

• Execute daily client control tasks to ensure regulatory compliance.
• Coordinate stakeholder outreach and maintain open communication with teams.
• Oversee onboarding/offboarding and compliance for clients (KYC, MiFID, EMIR, SFTR).
• Identify improvements and drive their implementation.

Skills

Fluent English

Excel

Client communication

Data-driven decisions

Presentation skills

Tools

MS Teams

Job description

Financial Markets Client Control Senior Specialist

FM Client Control Work environment Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two execution locations in ING Hubs Bratislava and Manila that provide services to 27 countries worldwide. The aim of these services is to ensure control throughout the client and counterparty life cycle (from on-boarding to exit and all processes in between) for FM and Group Treasury (GT). FMCC works using ING’s One Agile Way of Working principles.

Job Description

Financial Markets Client Control teams consist of self-steering teams for an individual with strong attention to detail, good communication skills, and coming up with own improvement’s idea. As a Financial Markets Client Control Senior Specialist: You maintain contact with Financial Market and Global Treasury Front Office desks via email and MS Teams channels. Coordinate the offboarding process and post-trade monitoring for clients actively trading on Financial Markets or with Global Treasury desks. You serve as the main point of contact for global front office locations, sales locations, ING Hubs locations, and other back-office teams (e.g., Compliance, KYC, Business management). Hold responsibility for onboarding of clients, and its compliancy with legal and regulatory requirements (e.g., KYC, MiFID, EMIR, SFTR, etc.), aiming for FM business continuity and company risk mitigation. You collaborate with stakeholders and keep them informed about the progress of their requests. You engage in FM related projects related to innovations and changes in a very dynamic environment. You assist Sales, Front Office desks by identify their needs, and detecting potential technical and/ or functional issues in Financial Markets client control area applying the experience and knowledge to diagnose; prioritize, advise, and resolve cases. Financial Markets Client Control plays a major role in communication and became one of ING’s central contact points for FM Sales, Global Treasury, and Front Office desks.

Main roles and responsibilities

• You execute daily operational tasks related to client control processes to ensure continuous client compliance with regulations in the financial markets
• You govern the cooperation with stakeholders connected with client outreach communication
• You focus on existing client portfolio and its compliancy with legal and regulatory requirements including CDD, MiFID, LEI, ESR, EMIR, SFTR and Dodd Frank, aiming for FM business continuity and company risk mitigation
• You come up with improvement ideas and drive their implementation

Focus areas

• As Financial Markets Client Control Senior Specialist, you are the gatekeeper for checking FM requirements on client compliance for trading (e.g., KYC, MiFID, EMIR, SFTR, Dodd Frank, etc.) and govern the client maintenance administrative process.
• As Financial Markets Client Control Executive, you are the first point of contact for Sales and Front Office desks and pro-actively manage communication with Front Office and Stakeholders.

What we’re looking for

We are looking for An inspiring, energetic, and approachable colleague who displays the following behaviors: Proactive work attitude with hands‑on mentality. Good team player. Client‑centric mindset with excellent communication skills and the ability to make connections. Ability for data driven decision making and analytical skills. Ability to cooperate with people at different levels inside and outside the company. Ability to express information in appropriately to different levels of people & to lead negotiations.

Competencies and experience

• Previous experience with MiFID, EMIR, SFTR, Dodd Frank or other financial regulations is a significant advantage.
• Fluent in English (verbal and written) with experience working in an international environment.
• Experienced in client communication.
• Skilled in Excel.
• Presentation skills.

What’s in it for you?

ING is one of the most innovative and exciting digital banks in the world, with lots of opportunities to learn and grow. We offer you an interesting role with great responsibility, within a strong team in an international financial company with exposure to a variety of businesses. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem‑solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.