Financial Account Customer Care Specialist

Metacom Careers; Makati; Vor Ort; PHP 320.000 - 440.000; Vollzeit

Benefits dieser Stelle

Competitive Salary Package

Performance Incentives

HMO Coverage

Government Benefits

Paid Training

Career Growth

Zusammenfassung

Metacom Careers in Makati is looking for a Financial Account Customer Service representative to assist clients with account inquiries, resolve concerns, and provide accurate information while upholding company and industry standards.

You will handle queries related to financial products, document interactions accurately, ensure compliance with security protocols, and strive to meet quality, productivity, and customer satisfaction targets through a shifting onsite schedule.

Qualifikationen

• 12 months of financial call center experience.
• Proficient in English (B2) or higher.
• Willing to work onsite and on a shifting schedule.
• Strong communication and customer service skills.

Aufgaben

• Handle inquiries related to financial products and services.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate documentation of customer interactions.
• Ensure compliance with policies and security protocols.
• Meet quality, productivity, and customer satisfaction targets.

Kenntnisse

English proficiency

Customer service

Communication

Problem solving

Attention to detail

Ausbildung

High School diploma

Jobbeschreibung

Metacom Careers in Makati is looking for a Financial Account Customer Service representative to assist clients with account inquiries, resolve concerns, and provide accurate information while upholding company and industry standards.

You will handle queries related to financial products, document interactions accurately, ensure compliance with security protocols, and strive to meet quality, productivity, and customer satisfaction targets through a shifting onsite schedule.