Financial Account CSR — Onsite in Clark (Growth & Impact)

EPSILON GROUP SERVICES INC.; Mabalacat; On-site; PHP 220,000 - 284,000; Full time

Job summary

EPSILON GROUP SERVICES INC. in Clark invites applicants for the role of Customer Service Representative – Financial Account. This onsite position offers opportunities to grow in the BPO and financial services sector.

You'll handle inquiries about financial products, assist with account concerns, and maintain records while meeting performance targets. Strong English communication and a customer-focused mindset are essential.

Qualifications

• At least 12 years of education
• K-12 graduate or at least 2 years completed in college
• All Segments Welcome
• BPO experience is an advantage
• Good English communication skills
• Customer-focused and detail-oriented
• Willing to work onsite in Clark
• Amenable to a shifting schedule

Responsibilities

• Handle customer inquiries regarding financial products and services.
• Assist customers with account and service-related concerns.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer and interaction records.
• Follow established processes, quality standards, and security procedures.
• Meet customer satisfaction, productivity, and performance targets.

Skills

Customer service

Problem solving

English communication

Detail oriented

Onsite Clark

Education

12 years education

K-12 Graduate or 2 years college

All Segments Welcome

Job description

EPSILON GROUP SERVICES INC. in Clark invites applicants for the role of Customer Service Representative – Financial Account. This onsite position offers opportunities to grow in the BPO and financial services sector.

You'll handle inquiries about financial products, assist with account concerns, and maintain records while meeting performance targets. Strong English communication and a customer-focused mindset are essential.