Financial Account CSR

Our Home; Las Piñas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Our Home in the Philippines is seeking a customer service representative to handle inbound inquiries about financial products and services in a Metro Manila location. You will assist customers with account information, billing concerns, payments, and transaction inquiries, delivering clear and friendly support.

The role requires accurate documentation of interactions, adherence to company policies, and timely escalation when needed, with a focus on quality, productivity, and customer

Responsibilities

• Handle inbound customer inquiries related to financial products and services.
• Assist customers with account information, billing concerns, payments, and transaction inquiries.
• Provide accurate information about financial products, services, and company policies.
• Process customer requests, account updates, and service inquiries efficiently.
• Resolve customer concerns while maintaining high standards of customer service.
• Document customer interactions accurately using company systems.
• Escalate complex financial concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to financial products and services.
• Assist customers with account information, billing concerns, payments, and transaction inquiries.
• Provide accurate information about financial products, services, and company policies.
• Process customer requests, account updates, and service inquiries efficiently.
• Resolve customer concerns while maintaining high standards of customer service.
• Document customer interactions accurately using company systems.
• Escalate complex financial concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.