Finance Transformation & Operational Excellence Sr. Consultant

Manulife Insurance Malaysia; Manila; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Day 1 HMO + dependents coverage (incl.

Retirement savings benefit

Performance bonus

Job summary

Manulife Financial Corporation is a leading international financial services provider, focused on helping people make decisions easier and lives better. The role supports the Operational Excellence team at MBPS, overseeing performance assessments of consultants and ensuring high-quality delivery of transformation initiatives.

The candidate will manage complex programs, drive process improvements, and mentor leaders in Lean and Agile methods, while collaborating with offshore partners to achieve

Qualifications

• 6–7 years of management experience leading process & performance improvement projects in finance, investments, actuarial, or retirement ops.
• At least 3 years project management experience.
• Experience with BPO tools and systems is a plus.

Responsibilities

• Own and drive the pipeline of Transformation & Operational Excellence initiatives within the function.
• Ensure projects are delivered on time, within budget and meet benefits.
• Lead medium-sized transformation projects with risk assessment.
• Provide tactical direction to delivery teams and manage stakeholders across geos.
• Mentor leaders in running mature OE practices and Lean initiatives.

Skills

Finance transformation

Operational excellence

Project management

Lean Six Sigma

Stakeholder management

Cross-geo collaboration

Communication

Tools

Power BI

Nice/Verint/CRMs

IEX / ACD

Learning Management Systems

Job description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife?

Competitive Salary packages and performance bonuses Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) Retirement savings benefit Rewarding culture that values wellness and well-being Performance Bonus Global network of industry experts Extensive training resources

Job Description:

We’re looking for a Finance Transformation & Operational Excellence Sr. Consultant to join our Operational Excellence team at MBPS. In this role, you are is responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery.

Key Roles & Responsibilities:

Project / Service Delivery Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s) Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget. Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives. Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives. Provide tactical direction & guidance to the project delivery team Stakeholder Management Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions. Build strong relationships with offshore business partners. Collaborate with other GBS support functions to deliver successful business transformation initiatives. Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues. Operational Excellence Champion Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. Implement and rollout Operational Excellence and Agile training plans, standards and procedures. Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools. Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts. Coach leaders (Function Leads) in running mature operations.

Minimum Hiring Requirements – Experience

At least 6 to 7 years management experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations At least 3 years project management experience

Nice to Have:

Management consulting experience Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives Familiarity with commonly used BPO tools and systems (i.e., Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power BI, etc.) Experience working with stakeholders across different geos, i.e., North America, Canada, Asia Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc. experience in Lean, Six Sigma or Agile methodology is preferred

Let's make every day better together.

Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Working Arrangement

Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.