Finance Customer Support (Collections)

KMC Solutions; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance/HMO

Diverse learning & growth

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions in Manila is seeking an AR Analyst to support the Revenue Accounting team by assisting in collections for our SaaS clients and ensuring SLA adherence in a fast-paced environment. You will work with tools like Zendesk, Zuora, NetSuite and Salesforce to resolve tickets, drive process improvements, and support ad-hoc projects while maintaining accuracy in the order-to-cash cycle.

Join a growing team with diverse learning opportunities, health insurance, and a collaborative culture

Qualifications

• 3+ years related experience in revenue operations or accounts receivable, preferably in a SaaS company.
• Strong understanding of the order-to-cash cycle and business processes.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and written/verbal skills.
• Experience with Zendesk, Zuora, NetSuite and Salesforce is a plus.

Responsibilities

• Support global B2B Cash Collections & Order Management teams and help drive continuous improvement.
• Resolve tickets and tasks within SLA with internal and external partners using Asana & Zendesk.
• Escalate disputes to stakeholders when appropriate.
• Develop continuous business process improvements, system enhancements, and documentation and controls.
• Assist with ad-hoc projects as required.

Skills

Excel

Communication

Analytical skills

Attention to detail

Tools

Zendesk

Zuora

NetSuite

Salesforce

Asana

Job description

We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a FINANCE CUSTOMER SUPPORT ANALYST include:

• Support our global B2B Cash Collections & Order Management team and help drive continuous improvement
• Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
• Escalate disputes to Stakeholders if appropriate.
• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
• Assist with ad-hoc projects as required

• 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.
• Strong understanding of order-to-cash cycle and business processes
• Excellent organizational skills with the ability to prioritize tasks and various deadlines
• Strong aptitude and proficiency in Excel
• Excellent communication and organizational skills, both written and verbal
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
• Desire to learn and grow in Revenue Accounting for a high growth business