Finance Application Support Analyst

Toyota Motor Philippines Corporation; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Toyota Motor Philippines is seeking a Finance Application Support Analyst in Makati City, Metro Manila, Philippines. You will monitor end-user issues and incidents, acting as a domain expert in project management, systems analysis, and CRM/ERP tools including Microsoft 365 and SharePoint.

Key duties include dealer onboarding support for Finance/HR, training end users, data migration compliance, and producing reports with KPIs.

Qualifications

• You have background in project management & systems analysis.
• Preferably a Certified Public Accountant.
• Bachelor's degree in Accountancy, Accounting Technology or Accounting Information System.
• Capable of considering all areas involved and ensuring accurate processes.

Responsibilities

• Support in system implementation to new dealers for Finance & HR workstreams.
• Set up new dealer configuration.
• Conduct end-user training.
• Ensure dealer data migration compliance.
• Provide support during live start and system issues resolution.
• Improve design in coordination with stakeholders; test and document.

Skills

English communication

Excel

PowerPoint

Microsoft 365

SharePoint

CRM systems

ERP systems

SAP FICO

Automotive dealer ops

Project management

Systems analysis

Education

Bachelor in Accountancy

Accounting Technology

Accounting Information System

CPA

Tools

Microsoft 365

SharePoint

Job description

Toyota Motor Philippines is looking foraFinance Application Support Analystto join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.

Finance Application Support Analystis a member of the Solutions Support Team that monitors and responds to end-users' reported system issues and incidents.

In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, M365 (Excel, PowerPoint, SharePoint) CRM/ERP system.

Your role and responsibilities:

I. Support in System Implementation to new dealers for Finance & Accounting and HR workstreams.

• Setting up the new dealer configuration
• Conducting end-user training
• Ensuring dealer's compliance to data migration requirements
• Providing support during live start & system issues resolution

II. Project Enhancement Main PIC

• Improvement design in coordination with stakeholders (TMP, Dealers and/or Vendors)
• Testing, Training (if necessary) and Supporting system implementation
• Documents preparation (FSD, test scripts, etc.)
• Resolving issues within target resolution period

III. Reports

• Ticket trends analyzation (Identifying root cause & proposing countermeasure)
• Helpdesk reports and KPIs

Our perfect match:

• You have background inproject management & systems analysis.
• Preferably a Certified Public Accountant.
• You have a bachelor's degree inAccountancy, Accounting TechnologyorAccounting Information System.
• You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
• You effectively manage your time and resources to ensure that work is completed efficiently.
• You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required.
• You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.

Skills required:

• ExcellentEnglish written and verbal communication.
• Advanced Microsoft Excel, PowerPoint knowledge.
• Microsoft 365 system and Microsoft SharePoint knowledge.
• Any CRM (e.g. SAP C4C/CRM, Salesforce) andERP system (e.g. SAP, Oracle, Dynamics, NetSuite)
• Preferably with experience in SAP FICO Configuration and Implementation
• Preferably with experience in automotive dealer operations